Customer Success Manager EMEA

Posted 2024-10-27

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💎 Seniority level: Manager, 2-3 years

📍 Location: EMEA

🔍 Industry: B2B SaaS

🏢 Company: Horizons

🗣️ Languages: English

⏳ Experience: 2-3 years

🪄 Skills: Communication SkillsAnalytical SkillsCollaborationProblem Solving

Requirements:

Bachelor's degree in business, marketing, or related field.
2-3 years of experience in customer success or account management in a B2B SaaS environment.
Experience in the HR or payroll industry is a plus.
Strong communication, interpersonal, and relationship-building skills.
Problem-solving skills with a positive attitude under high pressure.
Proven ability to manage multiple client accounts.
Experience with CRM systems like Hubspot or Salesforce is a plus.
Passion for customer success and a proactive growth mindset.

Responsibilities:

Serve as the primary point of contact and trusted advisor for major client accounts, building strong relationships and understanding their goals.
Conduct regular check-ins and business reviews to assess progress and identify opportunities.
Lead the onboarding process for new clients with the operations team, ensuring successful product adoption.
Monitor client health to mitigate churn risk and retain clients.
Partner with clients to define success criteria and develop aligned success plans.

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Customer Success Manager EMEA

Requirements:

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