Sr Enterprise Customer Success Manager (EMEA)

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Requirements:

• 5+ years of enterprise customer success experience.
• Proven track record of carrying a quota in prior roles.
• Experience in enterprise procurement with understanding of P2P solutions.
• Strong executive presence with the ability to engage senior leaders.
• Proven background in driving projects to completion, Agile/Scrum experience preferred.
• Excellent communication skills in various formats.
• Strong data analysis and reporting skills with analytic platforms knowledge.
• Ability to work independently and collaborate across functions.
• Experience in forecasting, negotiating, and closing renewals and add-ons.

Responsibilities:

• Develop and maintain strong relationships within the customer organization.
• Deliver and execute customer success plans defining key outcomes.
• Execute the defined Customer Journey playbook for customer retention and growth.
• Drive customer adoption through training and change management practices.
• Identify opportunities to add value based on understanding of customer goals.
• Monitor adoption rates and align use cases with business objectives.
• Maintain strong customer retention and growth aligned with corporate goals.