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Associate Customer Success Manager (EMEA)- Maritime Technology & Intelligence

Posted 2024-10-24

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💎 Seniority level: Entry, 1-3 years

📍 Location: London, England, United Kingdom, Greece

🔍 Industry: Maritime Technology & Intelligence

🏢 Company: Scale I/O

🗣️ Languages: 25 different languages

⏳ Experience: 1-3 years

🪄 Skills: SalesforceCommunication SkillsAnalytical SkillsCollaborationMicrosoft ExcelProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentationMicrosoft Office Suite

Requirements:
  • 1-3 years of experience in customer success, account management, or related roles.
  • Ability to manage and present information on product roadmap and incident resolution.
  • Strong communication and interpersonal skills.
  • Experience managing renewals and upselling products.
  • Proficiency in CRM software, preferably Salesforce & Hubspot.
  • Familiarity with maritime industry practices and regulations is a plus.
  • Problem-solving mindset and proactive approach to client satisfaction.
Responsibilities:
  • Assist in the onboarding process for new clients, ensuring a seamless transition onto the company's solutions.
  • Build and maintain strong relationships with clients, becoming their trusted advisor.
  • Monitor and analyze client product usage, proactively identifying opportunities for improvement.
  • Gather client feedback to inform product development and enhancements.
  • Collaborate with the sales team for timely renewals and upsell opportunities.
  • Maintain accurate records of client interactions and progress in the CRM system.
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🔥 Associate Customer Success Manager (EMEA)- Maritime Technology & Intelligence
Posted 2024-10-24

📍 United Kingdom, Greece

🧭 Full-Time

💸 35000 - 40000 GBP per year

🔍 Maritime Technology & Intelligence

🏢 Company: Pole Star Global

  • 1-3 years of experience in a customer success, account management, or related role.
  • Ability to manage and present information to customers on product roadmap and incident resolution.
  • Strong communication and interpersonal skills.
  • Experience managing renewals, upselling products, and assisting a revenue generating team.
  • Problem-solving mindset and a proactive approach to client satisfaction.
  • Proficiency in CRM software (Salesforce & Hubspot preferably).
  • Familiarity with maritime industry practices and regulations is a plus.
  • Bachelor's degree in business, marketing, or a related field preferred.

  • Client Onboarding: Assist in the onboarding process for new clients, ensuring a seamless transition onto Pole Star Global's solutions.
  • Account Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor.
  • Align client's objectives and priorities with product roadmap.
  • Usage Analysis: Monitor and analyse client product usage, proactively identifying opportunities for improvement or additional services.
  • Feedback Collection: Gather client feedback and insights to inform product development and enhancements.
  • Renewal Management: Collaborate with the sales team to ensure timely renewals and upsell opportunities are identified and pursued.
  • Documentation: Maintain accurate and up-to-date records of client interactions and progress in our CRM system.

SalesforceCommunication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-24
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