Associate Customer Success Manager (EMEA)- Maritime Technology & Intelligence

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Requirements:

• 1-3 years of experience in a customer success, account management, or related role.
• Ability to manage and present information to customers on product roadmap and incident resolution.
• Strong communication and interpersonal skills.
• Experience managing renewals, upselling products, and assisting a revenue generating team.
• Problem-solving mindset and a proactive approach to client satisfaction.
• Proficiency in CRM software (Salesforce & Hubspot preferably).
• Familiarity with maritime industry practices and regulations is a plus.
• Bachelor's degree in business, marketing, or a related field preferred.

Responsibilities:

• Client Onboarding: Assist in the onboarding process for new clients, ensuring a seamless transition onto Pole Star Global's solutions.
• Account Management: Build and maintain strong, long-lasting relationships with clients, becoming their trusted advisor.
• Align client's objectives and priorities with product roadmap.
• Usage Analysis: Monitor and analyse client product usage, proactively identifying opportunities for improvement or additional services.
• Feedback Collection: Gather client feedback and insights to inform product development and enhancements.
• Renewal Management: Collaborate with the sales team to ensure timely renewals and upsell opportunities are identified and pursued.
• Documentation: Maintain accurate and up-to-date records of client interactions and progress in our CRM system.