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Customer Success Manager - EMEA

Posted 2024-10-21

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๐Ÿ’Ž Seniority level: Manager, 3+ years

๐Ÿ“ Location: United Kingdom, France

๐Ÿ” Industry: Artificial Intelligence and Automation

๐Ÿข Company: Moveworks

โณ Experience: 3+ years

๐Ÿช„ Skills: LeadershipProject ManagementBusiness AnalysisData AnalysisProduct ManagementProject CoordinationCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • You have 3+ years of account management, implementation, or sales experience in software/SaaS.
  • You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
  • You have experience supporting deployments with large enterprise customers.
  • Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
  • You have experience building strong internal and external relationships, including with senior-level executives throughout companies.
  • You are diplomatic, have tact, and you are poised under pressure.
  • You possess a voracious appetite to learn and grow.
  • You have completed a Bachelorโ€™s degree.
  • You are willing to travel 10-15% of the time.
Responsibilities:
  • You partner with our initial customers to drive product value.
  • You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
  • You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
  • You will evolve and iterate on our customer onboarding strategy.
  • You work with internal teams and customers to drive adoption, engagement, and growth.
  • You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
  • You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
  • You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.
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