Customer Success Manager - EMEA

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Requirements:

• You have 3+ years of account management, implementation, or sales experience in software/SaaS.
• You have experience in explaining technical solutions, establishing goals, developing opportunities, building + selling business cases, and improving customer experience.
• You have experience supporting deployments with large enterprise customers.
• Process focused with strong problem-solving ability - always searching for a smarter, better way to achieve a goal.
• You have experience building strong internal and external relationships, including with senior-level executives throughout companies.
• You are diplomatic, have tact and you are poised under pressure.
• You possess a voracious appetite to learn and grow.
• You have completed a Bachelor’s degree.
• You are willing to travel 10-15% of the time.

Responsibilities:

• You partner with our initial customers to drive product value.
• You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value.
• You partner cross-functionally to translate business needs and product requirements into new solutions for customers.
• You will evolve and iterate on our customer onboarding strategy.
• You work with internal teams and customers to drive adoption, engagement and growth.
• You will help customers identify, quantify, and work toward transformational goals in partnership with Moveworks.
• You will adapt quickly to product changes and limitations, and communicate these strategically to stakeholders.
• You will act as the voice of the customer, gathering customer feedback and helping share the product roadmap.