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🔥 Sales Manager

Posted 2024-11-12

📍 North America East Coast

🧭 Full-Time

🔍 HR tech

3+ years of sales management experience, ideally in the EOR, payroll, or HR tech space.
Proven track record of building and managing high-performing sales teams.
Experience in GTM strategy development for both inbound and outbound sales.
Exceptional communication, coaching, and leadership skills in a distributed environment.
Willingness to travel as needed.

Recruit, train, and develop a high-performing sales team of 6-8 AEs across EMEA and NAM regions.
Set clear goals, KPIs, and performance metrics for the team.
Develop and execute GTM strategies for inbound leads and outbound sales targeting midmarket customers.
Drive multi-threaded sales processes for larger accounts.
Collaborate with marketing and sales operations on lead generation.
Identify opportunities for market expansion and optimize sales processes.

LeadershipStrategyCollaborationProblem SolvingCoaching

Posted 2024-11-12

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🔥 Accounts Payment Specialist - Americas

Posted 2024-11-09

🔍 Technology

Bachelor’s degree in Finance, Accounting, or related field.
2+ years of experience in accounts payable or similar role.
Proficient in accounting software and Microsoft Excel.
Strong analytical skills and attention to detail.
Excellent communication and interpersonal skills.
Knowledge of local tax regulations and compliance requirements.
Experience working in a multinational environment.

Process and manage vendor invoices and payments accurately and on time.
Reconcile accounts payable transactions and resolve discrepancies.
Maintain up-to-date vendor records and ensure compliance with internal controls.
Collaborate with finance and procurement teams to streamline processes.
Prepare reports on accounts payable activities and KPIs as needed.

Posted 2024-11-09

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🔥 Payroll Specialist

Posted 2024-11-07

📍 Europe, LATAM, Germany, UK, Mexico

🔍 Technology / Workforce management

Strong knowledge of payroll regulations, employer burden, and pension contributions for European and LATAM countries.
Well-versed in local employment tax rules and compliance across the European region.
3-5 years of experience as a payroll specialist or in a similar role, focusing on payroll for European countries.
Experience working with HRIS and payroll systems.
Excellent communication skills for handling client queries.
Strong attention to detail and organizational skills.

Maintain payroll systems and process paychecks on schedule.
Enter data into payroll databases and calculate total employment costs.
Review and approve payroll runs, ensuring accuracy and compliance with local regulations.
Summarize and report on payroll data.
Prepare monthly invoices and respond to client inquiries about payroll calculations.

Communication SkillsAnalytical SkillsCollaborationMicrosoft Excel

Posted 2024-11-07

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🔥 Global Head of Support

Posted 2024-11-07

📍 EMEA/APAC

🔍 Technology

Bachelor's degree in business administration, Customer Service, or related field (Master’s preferred).
10+ years of experience in customer support, with at least 5 years in senior leadership managing large, global teams.
Proven track record in scaling support operations across regions.
Strong knowledge of support technologies, including CRM systems and AI-based solutions.
Exceptional communication and interpersonal skills.
Ability to lead data-driven decision-making.

Define and execute a global support strategy aligning with company goals.
Drive initiatives for scaling support operations and improving customer experience.
Establish customer support standards and monitor performance.
Build a high-performing global team and foster a customer-first culture.
Act as an escalation point for critical customer issues.
Implement new technologies and lead continuous improvement efforts.

LeadershipData AnalysisStrategyData analysisProblem SolvingCustomer service

Posted 2024-11-07

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🔥 Customer Success Manager NAM

Posted 2024-11-07

📍 North America

🔍 B2B SaaS, HR, payroll

Bachelor's degree in business, marketing, or a related field.
2-3 years of experience in a customer success or account management role, preferably in a B2B SaaS environment.
Experience in the HR or payroll industry is a plus.
Proven ability to manage multiple client accounts and drive customer success initiatives.
Strong communication, interpersonal, and relationship-building skills.
Problem-solving skills with a positive can-do attitude, proven under high-pressure scenarios.
Experience working with CRM systems (e.g., Hubspot, Salesforce) and customer success platforms is a plus.
Passion for customer success, with a proactive and growth mindset.

Serve as the primary point of contact for major client accounts, building strong relationships to understand their goals and challenges.
Conduct regular check-ins and business reviews with clients to assess progress and identify opportunities.
Lead the onboarding process for new clients, ensuring smooth transitions and successful adoption of products.
Proactively engage with clients to provide guidance on best practices and address emerging needs.
Monitor client usage patterns to mitigate churn risk and collaborate with management for growth strategies.
Define success criteria and develop success plans with clients aligned to their objectives.
Gather client feedback to advocate for their needs within the company and suggest process improvements.

LeadershipPeople ManagementProduct ManagementCross-functional Team LeadershipGoCommunication SkillsAnalytical SkillsCollaborationProblem SolvingCustomer serviceNegotiationAttention to detailOrganizational skillsPresentation skillsTime ManagementWritten communicationMultitaskingDocumentation

Posted 2024-11-07

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🔥 Collections Specialist

Posted 2024-11-07

📍 LATAM

🔍 Technology

Bachelor's degree or higher in finance, business, or a related field is a plus.
Proven experience (2+ years) in collections, accounts receivable, or a related financial role.
Strong understanding of accounting principles and procedures.
Excellent negotiation and interpersonal skills.
Proficiency in using financial software (Xero preferred) and Microsoft Office Suite.
Strong attention to detail and ability to reconcile accounts.
Exceptional written and verbal communication skills.
Ability to work independently and within a team.
Knowledge of relevant legal regulations for debt collection is a plus.
Strong problem-solving and analytical skills.
Positive attitude, resilience, and commitment to achieving collection targets.

Collections management: Initiate contact with customers who have overdue balances, negotiate payment plans and settlements.
Account reconciliation: Review and reconcile accounts receivable ledgers, identify discrepancies, and resolve billing disputes.
Customer relations: Maintain positive relationships with customers, understand their financial situations, and provide assistance.
Payment processing: Accurately record incoming payments and maintain organized documentation.
Reporting: Generate reports on collection activities and collaborate with finance to improve processes.
Collaboration: Work with sales, customer service, and accounting teams to ensure cohesive account management.
Compliance: Stay informed of regulations related to debt collection and ensure all activities adhere to legal standards.
Documentation: Maintain accurate records of communication regarding collections activities.
Problem solving: Identify and address collection issues proactively, working with customers to find solutions.

DocumentationCompliance

Posted 2024-11-07

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🔥 Customer Success Manager EMEA

Posted 2024-10-27

📍 EMEA

🔍 B2B SaaS

Bachelor's degree in business, marketing, or a related field.
2-3 years of experience in a customer success or account management role, preferably in a B2B SaaS environment.
Experience in the HR or payroll industry is a plus.
Strong communication, interpersonal, and relationship-building skills.
Problem-solving skills with a positive attitude, even under pressure.
Proven ability to manage multiple client accounts and drive customer success initiatives.
Experience with CRM systems (e.g., Hubspot, Salesforce) is a plus.
Passion for customer success with a proactive and growth mindset.

Serve as the primary point of contact and trusted advisor for major client accounts.
Conduct regular check-ins and business reviews with clients to gather feedback and identify growth opportunities.
Lead onboarding for new clients and ensure successful product adoption.
Monitor client health to address churn risks and develop strategies for upselling services.
Collaborate with internal teams to align on success plans and deliver exceptional client experiences.
Gather and communicate client feedback for product enhancements.
Develop customer education programs to optimize product use.

Communication SkillsAnalytical SkillsCollaborationProblem Solving

Posted 2024-10-27

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🔥 Senior Customer Success Manager EMEA

Posted 2024-10-23

📍 South Africa

🔍 HR tech

Bachelor’s degree in Business, Marketing, or a related field.
Minimum of 3 years of relevant work experience in customer success, particularly in HR tech.
Proven experience managing mid-market and enterprise-level accounts in a B2B environment.
Strong understanding of customer success metrics and best practices.
Excellent communication and relationship-building skills.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.
Proficiency in CRM software and Microsoft Office Suite.
Strong problem-solving skills and proactive approach to customer support.

Ensure high levels of customer satisfaction by managing response times, NPS, and CSAT scores.
Oversee the onboarding process for new customers, providing necessary training.
Build and maintain relationships with mid-market and enterprise-level customers.
Anticipate customer needs and address potential issues proactively.
Focus on customer retention and identify account expansion opportunities.
Monitor and analyze customer health metrics to improve satisfaction and retention.
Collect customer feedback to inform product development.
Collaborate with sales, marketing, and product teams.
Provide regular reports on customer success metrics.
Mentor and support junior customer success managers.

LeadershipProject ManagementPeople ManagementProduct ManagementProject CoordinationHR ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-23

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🔥 Senior Product Manager - Fintech (EMEA)

Posted 2024-10-21

📍 EMEA

🧭 Full-Time

🔍 Fintech

5+ years in product management or engineering.
Experience in a scale-up or mid-market SaaS company.
Understanding of global payments, especially HR-related payments.
Experience with business models that have multiple revenue streams.
Familiar with third-party payment platforms like Airwallex or Stripe.
Track record of launching revenue-generating products.
Experience in introducing new revenue streams is a bonus.
Previous experience implementing Airwallex or Stripe is also a bonus.

Responsible for product strategy and implementation within a product domain.
Own the product roadmap for embedded financial services.
Work with UX designers and engineers to deliver a world-class payment experience.
Improve current payment flows and introduce new revenue streams.
Engage with stakeholders to gain insights and analyze market trends.
Create a seamless user experience for payments.
Deliver outcomes in collaboration with engineering teams.
Iterate on products based on feedback.

LeadershipProject ManagementProduct ManagementJiraCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Posted 2024-10-21

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