Customer Success Manager - EMEA

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Requirements:

• Fluent in English.
• Experience in customer training and product presentations.
• Proven experience in Customer Success.
• Experience with B2B and SaaS solutions.
• Deep understanding of CS metrics (NPS, Health Score, Churn, SLA, LTV).
• Solid experience in customer retention with enterprise stakeholders.
• Passion for technology and in-depth technical knowledge.
• Capable of handling technical discussions on software requirements.

Responsibilities:

• Responsible for onboarding, retention, and customer relationships in general.
• Negotiate with customers to retain and upsell their accounts.
• Ensure customer satisfaction, engagement, and retention.
• Guide customers throughout the onboarding process.
• Configure the product according to customer needs.
• Map and address customer pain points.
• Monitor indicators like NPS, Churn, and Health Score.
• Track engagement metrics and provide remote training.
• Define and monitor Success Milestones.