Enterprise Customer Success Manager EMEA

Posted 2024-07-11

💎 Seniority level: Manager, Minimum 5 years

📍 Location: EMEA region

🔍 Industry: Open source technology

🗣️ Languages: English, Spanish, Portuguese, German, French, Italian

⏳ Experience: Minimum 5 years

🪄 Skills: AgileCloud ComputingIoTKubernetesAgile methodologiesPresentation skills

Minimum 5 years of work experience with a strong relation to IT.
Exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
Excellent presentation skills with the ability to communicate about complex software.
Experience in building and improving internal processes for timely project delivery.
A team player capable of interacting across departments and levels.
Knowledge of agile methodologies.

Onboard new customers and introduce them to Canonical's products and support processes.
Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.
Collaborate with Sales, Field Engineering, and Support to develop engagement plans that meet customer objectives.
Manage a portfolio of customers and identify growth opportunities or renewal risks in coordination with Sales.
Run weekly customer and business review processes while identifying and prioritizing blockers.
Advocate for customers internally and influence product roadmaps and improvements.
Support customers through reactive ticket requests.
Create targeted campaigns through digital touchpoints.

Posted 2024-11-09

📍 UK or Ireland

🔍 B2B tech

🏢 Company: Fairmarkit

5+ years of enterprise customer success experience.
Proven track record of carrying a quota in prior roles.
Experience in enterprise procurement with understanding of P2P solutions.
Strong executive presence with the ability to engage senior leaders.
Proven background in driving projects to completion, Agile/Scrum experience preferred.
Excellent communication skills in various formats.
Strong data analysis and reporting skills with analytic platforms knowledge.
Ability to work independently and collaborate across functions.
Experience in forecasting, negotiating, and closing renewals and add-ons.

Develop and maintain strong relationships within the customer organization.
Deliver and execute customer success plans defining key outcomes.
Execute the defined Customer Journey playbook for customer retention and growth.
Drive customer adoption through training and change management practices.
Identify opportunities to add value based on understanding of customer goals.
Monitor adoption rates and align use cases with business objectives.
Maintain strong customer retention and growth aligned with corporate goals.

AgileData AnalysisOracleSAPSCRUMData analysisPresentation skillsWritten communication

Posted 2024-11-09

Posted 2024-08-31

📍 United Kingdom, Ireland

🔍 Blockchain technology

Interpersonal Savvy for effective collaboration across teams.
4+ years of experience in Customer Success, Sales Engineering, or Solutions Consultancy.
Solid technical troubleshooting skills.
Ability to learn new products and technologies quickly.
Knowledge of blockchain technology and cryptocurrency products.
Excellent collaboration and communication skills.
Continuous improvement mindset for Customer Success processes.

BlockchainStrategyCommunication SkillsCollaboration

Posted 2024-08-31

🔧 Requirements