Customer Success Manager

Posted 2024-09-20

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💎 Seniority level: Manager, 3+ years

📍 Location: United States, PST, NOT STATED

🔍 Industry: Payroll and workers' compensation

🏢 Company: Hourly, Inc.

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Problem SolvingCustomer service

Requirements:

GED equivalent mandatory, Bachelor's degree preferred.
Minimum 3 years of experience in customer service or client interfacing.
Strong computer skills, including proficiency in Microsoft Office and Excel.
Experience in payroll and/or call center environments is required.
Completion of or interest in CPP, FPC, APA, and/or SHRM-CP certifications.
Excellent communication and interpersonal skills to build client rapport.
Strong problem-solving and analytical capabilities.

Responsibilities:

Timely responsiveness and proactive follow-up with clients.
Troubleshoot and problem-solve client issues using various resources.
Provide professional communication and progress updates to stakeholders.
Guide clients on payroll and workers' compensation audit best practices.
Implement and optimize client product setups.

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Customer Success Manager

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