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High Touch Customer Success Manager - Americas

Posted 6 days agoViewed

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💎 Seniority level: Manager, 2+ years

📍 Location: North America, PST

🔍 Industry: B2B SaaS

🏢 Company: Ashby👥 51-100💰 $30,000,000 Series C 9 months agoManagement Information SystemsHuman ResourcesRecruitingSoftware

⏳ Experience: 2+ years

🪄 Skills: SQLCross-functional Team LeadershipCustomer serviceRESTful APIsAccount ManagementTrainingRecruitmentCRMCustomer SuccessSaaS

Requirements:
  • Strong track record of customer success experience in B2B SaaS (at least two years), supporting the implementation and adoption of complex technologies.
  • Managed varying sizes of customers and books of business in the mid market segment.
  • Experience working closely with cross-functional stakeholders across Sales, Marketing, Product, and Operations.
  • Become a product and industry expert
Responsibilities:
  • Onboard, train, and support the adoption of Ashby with a wide range of customers - focusing on improved product adoption and increased customer health.
  • Shape how we serve customers ranging from high growth startups to public companies.
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