Remoote.app

Work from anywhere. Start here.

JobsFree resume builderCompaniesLog in
Apply

Technical Support Engineer

Posted 1 day agoViewed

View full description

💎 Seniority level: Junior, 2-5 years

🔍 Industry: Fintech, e-commerce, payment

🏢 Company: Airwallex

🗣️ Languages: English, Chinese

⏳ Experience: 2-5 years

Requirements:
  • Bachelor's degree in Computer Science or relevant majors
  • 2-5 years of experience in programming or technical support
  • Excellent communication skills in English and Chinese
  • Strong troubleshooting skills
  • Familiarity with programming languages like Python, Java, PHP, C#, JavaScript
  • Experience with REST, JSON, SOAP, and SQL
Responsibilities:
  • Provide technical support and consulting
  • Conduct test scenarios for technical issues
  • Install and configure test environments and payment APIs
  • Communicate technical issues to customers
  • Identify irregularities in functionality
  • Develop technical information for customers
Apply

Related Jobs

Apply
🔥 Technical Support Engineer / Mexico
Posted about 23 hours ago

📍 Mexico

🧭 Full-Time

🔍 Music Marketplace

🏢 Company: BeatStars Inc.

  • Bachelor’s Degree in Computer Science or Associate Degree with IT support experience
  • Solid understanding of web development and programming concepts
  • Advanced troubleshooting skills
  • Experience with Zendesk or similar systems
  • Knowledge of object-oriented programming
  • Respond to escalated support tickets
  • Communicate with users and keep them informed
  • Reproduce issues and conduct debugging
  • Escalate issues requiring developer intervention
  • Engage in cross-functional calls for updates

SQLJavaLDAPOracleJiraPostgresLinuxTroubleshooting

Posted about 23 hours ago
Apply
Apply
🔥 Technical Support Engineer
Posted 1 day ago

🔍 Software Development

🏢 Company: Fingerprint👥 101-250💰 $33,000,000 Series C over 1 year agoFraud DetectionCyber SecuritySoftware

  • Experience in a technical support, customer success, or engineering role
  • Strong proficiency in JavaScript, with experience writing and maintaining automation scripts.
  • Understanding of API concepts, RESTful architecture, and web services.
  • Excellent problem-solving and debugging skills, with the ability to analyze technical challenges and propose effective solutions.
  • Strong communication skills, with the ability to explain technical concepts to diverse audiences.
  • Serve as the primary technical contact for self-serve customers, responding to inquiries, troubleshooting issues, and providing solutions through Zendesk.
  • Analyze internal logs to diagnose and resolve customer challenges efficiently.
  • Monitor API usage and performance to proactively identify and address potential issues.
  • Guide customers through the integration of our APIs into their web and mobile applications via written communication and live working sessions.
  • Ensure customers have the resources and support they need to successfully implement our technology.
  • Provide technical guidance by creating sample code snippets and offering tailored recommendations to improve customer integrations.
  • Develop automation scripts for API testing, validation, and monitoring.
  • Create and maintain clear, user-friendly documentation to support self-service troubleshooting.
  • Collaborate with the Product Enablement Engineer to enhance onboarding, retention, and growth strategies for customers.
  • Act as a bridge between customers and the Product team, sharing insights to inform product improvements.
Posted 1 day ago
Apply
Apply
🔥 Technical Support Engineer (Philippines, Remote)
Posted 1 day ago

🔍 SaaS

🏢 Company: Sully.ai👥 11-50💰 Series A 3 months agoArtificial Intelligence (AI)Electronic Health Record (EHR)Machine LearningHospitalAppsHealth CareSoftware

  • At least 5+ years of technical support experience, within the SaaS or technology industry.
  • Exceptional English communication skills (both written and verbal).
  • Proficient in using support tools like Intercom and other relevant software.
  • A strong technical aptitude is essential to effectively troubleshoot and resolve customer issues.
  • Knowledgeable of APIs or technical integrations, can read JSON structure, and basic coding skills
  • Ability to work autonomously in a fast-paced, remote environment.
  • A passion for building trust and strong relationships with customers at all levels.
  • Amenable to working US hours, including shifting schedules and weekends, to align with customer needs.
  • Provide world-class customer support via email, chat, and video calls to our global customer base.
  • Troubleshoot technical issues and deliver fast, effective solutions to ensure customer success.
  • Collaborate with Product, Engineering, and Sales teams to improve customer experience and address pain points.
  • Maintain and update support documentation and knowledge bases for internal and external use.
  • Advocate for customer needs by providing valuable feedback to enhance Sully.ai's platform and services.
Posted 1 day ago
Apply
Apply
🔥 Senior Technical Support Engineer - West
Posted 1 day ago

📍 United States, Canada

🧭 Full-Time

💸 125000.0 - 150000.0 USD per year

🔍 Software Development

🏢 Company: Chainguard👥 101-250💰 $140,000,000 Series C 7 months agoDeveloper ToolsOpen SourceSecurityCloud SecurityEnterprise Software

  • 5+ years supporting enterprise customers
  • Bachelor's degree in STEM or equivalent experience
  • Strong experience in customer support
  • Familiarity with CI/CD concepts, Docker, Kubernetes, GitHub, Terraform
  • Triaging and investigating customer issues
  • Escalating issues to engineering team
  • Providing timely communication to customers
  • Documenting investigations of new issues
  • Managing customer cases and driving communication standards

DockerKubernetesCI/CDTerraformDocumentationTechnical support

Posted 1 day ago
Apply
Apply
🔥 Technical Support Engineer
Posted 2 days ago

📍 United States

🧭 Full-Time

💸 90000.0 - 105000.0 USD per year

🔍 Software Development

  • Experience talking to customers in a business-to-business role
  • Confident in the ability to discuss and troubleshoot issues via email and Zoom calls
  • High level of professional resilience to work in a pressurised environment
  • Ability to communicate complex technical subjects to external and internal parties
  • Experience with heavy software troubleshooting
  • Provide a troubleshooting mindset, a customer-focused approach, and a strong sense of ownership over results
  • Industry experience in a Technical Support role within software and/or technology
  • Experience with and knowledge of networking topologies, routing between subnets TCP/IP protocols, validating firewall rules, and investigating proxy connectivity
  • Must be able to use system-level tools to check network connectivity and troubleshoot network-level issues (such as validating open ports)
  • Experience with RESTful APIs, their usage, and how they are leveraged in corporate environments
  • Strong written communication skills
  • Experience and ability to write internal and external knowledge-base articles
  • Comfortable with writing how-to’s, troubleshooting guides, and other documents
  • Professional enterprise experience with Linux
  • Must be able to proficiently navigate and perform basic tasks within a Linux Shell
  • Ability to read and interpret application logs and apply the interpretation to tickets
  • Understanding how to extract useful information from various data sets and error logs
  • Capable of coordinating multiple tickets and prioritizing those tickets based on business requirements
  • Work as the primary point of contact for all tickets in your name
  • Act as an escalation point for the Technical Support and Technical Account Management team
  • Analyze and troubleshoot incidents with a one-touch resolution mindset
  • Interpret customer questions on product usage and provide detailed and timely answers
  • Write detailed and thorough escalation notes for sending tickets to senior engineering teams
  • Perform routine follow-ups and ticket management via email and the case management system
  • Write and maintain the internal and external knowledge bases
  • Communicate with customers and internal parties about existing tickets and identify common patterns
  • Provide feedback to management about improvements to processes and procedures

DockerMongoDBAPI testingCommunication SkillsCustomer serviceRESTful APIsLinuxWritten communicationNetworkingTroubleshootingActive listeningTechnical supportDebuggingCustomer support

Posted 2 days ago
Apply
Apply
🔥 Technical Support Engineer
Posted 2 days ago

🔍 Software Development

  • 3+ years of Support Engineering, Software Engineering experience.
  • Thorough knowledge with consuming RESTful and GraphQL APIs.
  • Working knowledge of at least one of the modern JavaScript frameworks (e.g., Vue, React, Next, Nuxt, Astro, or Svelte) along with it's fundamental principles.
  • Thorough knowledge of JavaScript and its modern syntax and features. Experience with Typescript is a plus.
  • Working knowledge of HTML and CSS.
  • Experience with CMS in general; experience with Headless CMS is a plus.
  • Remote working experience.
  • Take on more complex tasks and responsibilities (compared to Technical Support Engineer I), including handling escalated support tickets and troubleshooting more challenging issues independently.
  • Manage cases throughout the entire support lifecycle from initial customer inquiry to triage and reproduction, writing bug reports for hand-off to the development team.
  • Meet or exceed customer expectations on response quality and SLA within our ticketing platform and live chat.
  • Educate customers on product features, functionalities, and best practices.
  • Maintain a positive, empathetic, and professional attitude in all customer interactions.
  • Collaborate with tech support, sales representatives, and partner account managers to resolve issues efficiently and effectively.
  • Contribute to identifying inefficiencies in support processes and suggest improvements to enhance productivity and customer satisfaction.
  • Assist in training the Technical Support Engineer I and provide mentorship as needed.
  • Handle customer escalations from Technical Support Engineer I, addressing concerns promptly and professionally to ensure customer satisfaction.
Posted 2 days ago
Apply
Apply
🔥 Technical Support Engineer (L2) - Remote UK or France
Posted 2 days ago

📍 UK, France

🧭 Full-Time

🔍 Finance / Accounting, Crypto

🏢 Company: Cryptio👥 11-50💰 $15,000,000 Series A 24 days agoCryptocurrencyAccountingBlockchainAnalyticsFinTech

  • 5+ years of experience in a relevant role
  • Proficiency with a programming language suitable for scripting such as Javascript, Typescript, Python, Ruby…
  • Proficient with modern development tools (Git, Docker, the CLI…)
  • Fluent with SQL (mandatory, we use PostgreSQL)
  • Familiar with Grafana (or similar)
  • Familiar with Zendesk (or similar)
  • Fluent in English (mandatory)
  • Excellent communication and organisational skills
  • Thriving when working with others
  • Quick learner
  • Deliver exceptional technical customer support
  • Own, troubleshoot and resolve customer technical issues (Zendesk tickets)
  • Leverage your technical expertise to implement “one time fixes”
  • Deploy the Cryptio stack locally, debug issues and qualify bugs before escalating them
  • Contribute to our back office / tooling roadmap
  • Advocate Cryptio best practices both internally and externally
  • Provide feedback to the Engineering and Product teams, based on customer needs
  • Mentor technical support engineers with less experience
  • Collaborate with the Technical Support Lead to improve team processes and efficiency

DockerPostgreSQLPythonSQLGitJavascriptRubyTypeScriptGrafanaCommunication SkillsProblem SolvingTroubleshootingTechnical supportScriptingDebuggingCustomer supportEnglish communication

Posted 2 days ago
Apply
Apply
🔥 L3 Technical Support Engineer
Posted 3 days ago

📍 United States, Canada

🧭 Full-Time

🔍 Cloud Computing

🏢 Company: Neon Inc.

  • 4+ years in a technical support role for cloud products
  • Fluency in English
  • Experience with developer tools and cloud DevOps on AWS
  • Knowledge of relational databases
  • Troubleshoot user technical issues
  • Coordinate resolution of high-complexity issues
  • Interface with product and engineering teams
  • Contribute to internal projects and documentation

AWSNode.jsPostgreSQLPythonGoREST APIRustLinux

Posted 3 days ago
Apply
Apply
🔥 Associate Technical Support Engineer
Posted 4 days ago

📍 Colombia

🧭 Full-Time

🔍 Technical Support

  • 3+ years experience as support or development engineer
  • Excellent understanding of Linux and UNIX
  • Advanced troubleshooting and debugging skills
  • Strong bilingual communication skills in English and Spanish
  • Bachelor's degree or equivalent experience
  • Respond to customer inquiries within service-level agreements
  • Investigate and troubleshoot issues while understanding customer needs
  • Collaborate with engineers to create solutions for customers
  • Contribute to the knowledge management system

BashLinuxNetworkingTroubleshootingTechnical supportScriptingCustomer support

Posted 4 days ago
Apply
Apply
🔥 Technical Support Engineer-EMEA
Posted 9 days ago

📍 EMEA

🧭 Full-Time

💸 85000.0 - 105000.0 EUR per year

🔍 IT Security

🏢 Company: SpecterOps👥 101-250💰 $8,500,000 Series A over 1 year agoTrainingInformation TechnologyCyber SecurityNetwork Security

  • 5+ years of experience as a Technical Support Engineer
  • Basic understanding of the OSI model and networking
  • Basic understanding of scripting languages such as PowerShell or Python
  • Working knowledge of query languages and REST APIs
  • Experience supporting client-side applications that send and receive data from a SaaS platform
  • Understanding of general IT security principles
  • Excellent problem-solving and troubleshooting skills
  • Exceptional communication and interpersonal skills
  • Based in the EMEA region
  • Ability to work independently and collaboratively in a fast-paced environment
  • Ability to quickly learn new technologies and an ongoing desire to stay current with the latest technologies
  • Ability to successfully complete a criminal background investigation
  • Serve as the primary point of contact for technical issues and inquiries from customers
  • Respond to support tickets, emails, and phone calls in a timely and professional manner
  • Collaborate with Technical Account Managers to provide a smooth and continuous customer experience
  • Analyze and diagnose technical problems, providing effective and sustainable solutions
  • Utilize technical knowledge and expertise to troubleshoot issues with BloodHound Enterprise and BloodHound Community Edition
  • Document and communicate troubleshooting steps and resolutions to clients and internal teams
  • Develop a deep understanding of the BloodHound products and SpecterOps services to provide accurate and effective support
  • Work closely with the engineering and product management teams to escalate and resolve issues
  • Provide valuable input for product improvement based on customer feedback
  • Create and maintain detailed documentation on common issues, solutions, and best practices
  • Contribute to the development of knowledge base articles and user guides

PythonREST APICommunication SkillsProblem SolvingCustomer serviceNetworkingTroubleshootingJSONClient relationship managementTechnical supportScriptingCustomer support

Posted 9 days ago
Apply

Related Articles

Remote Job Certifications and Courses to Boost Your Career

Posted 6 months ago

Insights into the evolving landscape of remote work in 2024 reveal the importance of certifications and continuous learning. This article breaks down emerging trends, sought-after certifications, and provides practical solutions for enhancing your employability and expertise. What skills will be essential for remote job seekers, and how can you navigate this dynamic market to secure your dream role?

How to Balance Work and Life While Working Remotely

Posted 6 months ago

Explore the challenges and strategies of maintaining work-life balance while working remotely. Learn about unique aspects of remote work, associated challenges, historical context, and effective strategies to separate work and personal life.

Weekly Digest: Remote Jobs News and Trends (August 11 - August 18, 2024)

Posted 6 months ago

Google is gearing up to expand its remote job listings, promising more opportunities across various departments and regions. Find out how this move can benefit job seekers and impact the market.

How to Onboard Remote Employees Successfully

Posted 6 months ago

Learn about the importance of pre-onboarding preparation for remote employees, including checklist creation, documentation, tools and equipment setup, communication plans, and feedback strategies. Discover how proactive pre-onboarding can enhance job performance, increase retention rates, and foster a sense of belonging from day one.

Remote Work Statistics and Insights for 2024

Posted 6 months ago

The article explores the current statistics for remote work in 2024, covering the percentage of the global workforce working remotely, growth trends, popular industries and job roles, geographic distribution of remote workers, demographic trends, work models comparison, job satisfaction, and productivity insights.