L3 Technical Support Engineer

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💎 Seniority level: Middle, 4+ years

📍 Location: United States, Canada

🔍 Industry: Cloud Computing

🏢 Company: Neon Inc.

🗣️ Languages: English

⏳ Experience: 4+ years

🪄 Skills: AWSNode.jsPostgreSQLPythonGoREST APIRustLinux

Requirements:

4+ years in a technical support role for cloud products
Fluency in English
Experience with developer tools and cloud DevOps on AWS
Knowledge of relational databases

Responsibilities:

Troubleshoot user technical issues
Coordinate resolution of high-complexity issues
Interface with product and engineering teams
Contribute to internal projects and documentation