Technical Support Engineer / Mexico

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Requirements:

• Bachelor’s Degree in Computer Science or Associate Degree with IT support experience
• Solid understanding of web development and programming concepts
• Advanced troubleshooting skills
• Experience with Zendesk or similar systems
• Knowledge of object-oriented programming

Responsibilities:

• Respond to escalated support tickets
• Communicate with users and keep them informed
• Reproduce issues and conduct debugging
• Escalate issues requiring developer intervention
• Engage in cross-functional calls for updates