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Technical Support Engineer

Posted 1 day agoViewed

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💎 Seniority level: Proved experience in Technical Support Engineering role

🔍 Industry: Software

🏢 Company: New Relic👥 1001-5000💰 Private about 1 year ago🫂 Last layoff 2 months agoIT InfrastructureCloud ComputingSaaSAnalyticsMobileSoftwareApplication Performance Management

⏳ Experience: Proved experience in Technical Support Engineering role

Requirements:
  • Proved experience in a Technical Support Engineering role.
  • A passion for delighting customers, even under challenging circumstances.
  • Experience building, maintaining, or monitoring servers in an enterprise setting.
  • Strong understanding of Linux-based web hosting and environments.
  • Knowledge of AWS and containerization technologies, such as Docker and Kubernetes.
  • Demonstrated authoritative troubleshooting skills and creativity.
Responsibilities:
  • Troubleshoot and resolve technical issues with New Relic Infrastructure Products.
  • Collaborate across teams to solve complex customer problems.
  • Provide exceptional customer service and display empathy.
  • Work with engineering teams to address advanced customer issues.
  • Advocate for customer feedback regarding feature requests and bugs.
  • Advance personal skills through training and exposure to product features.
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