Middle Technical Support Engineer

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Requirements:

• Minimum 2 years of experience in a B2B technical support role.
• Proven experience troubleshooting and resolving technical problems.
• Strong understanding of browser developer tools, specifically Chrome DevTools and Firefox DevTools.
• Familiarity with Linux is a plus.
• Working knowledge of SQL.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities.
• Ability to work independently and as part of a team.
• Commitment to providing exceptional customer service.

Responsibilities:

• Provide exceptional technical support to B2B customers via various communication channels.
• Troubleshoot and diagnose technical issues related to integrating Patrianna’s products.
• Use analytical skills to identify root causes and implement effective resolutions.
• Document solutions and maintain a knowledge base.
• Collaborate with internal teams to resolve complex issues.
• Stay updated on technologies related to social gaming APIs.
• Identify opportunities to improve customer satisfaction.