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Technical Support Engineer

Posted 7 days agoViewed

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💎 Seniority level: Senior, 5+ years

📍 Location: U.S.

💸 Salary: 125000.0 - 200000.0 USD per year

🔍 Industry: Data Security

🏢 Company: Veza Technologies, Inc.

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: PythonCloud ComputingRESTful APIs

Requirements:
  • 5+ years in customer support, technical support, or security engineer experience for an enterprise cloud-based platform.
  • Knowledgeable of RBAC (role-based access control) and least privileged access practices.
  • Familiar with RESTful APIs and able to troubleshoot issues with cloud services.
  • Aware of identity and access management practices.
  • Detail-oriented and able to balance multiple priorities.
  • Able to work independently with minimal supervision as part of a team.
Responsibilities:
  • Provide nuanced technical and non-technical direction to customers on their usage and deployment of the Veza platform.
  • Manage the escalation and prioritization of product defects to the engineering team.
  • Lead the customer experience function as an advocate and voice of the customer with product and engineering teams.
  • Create and share knowledge in both written and verbal forms internally and externally.
  • Collaborate with cross-functional teams to drive positive customer outcomes.
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