Associate Technical Support Engineer

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Requirements:

• Degree or coursework in Computer Science, Engineering, or related fields is beneficial but not essential.
• 1-2 years of experience in technical support, software engineering, or customer-facing tech role.
• Familiarity with software development processes, cloud-based infrastructure, and troubleshooting methodologies.
• Some experience with programming languages like Python, JavaScript, or Ruby preferred.
• Strong problem-solving abilities and excellent communication skills.

Responsibilities:

• Receive and process incoming support tickets from various channels.
• Analyze and prioritize tickets based on urgency and impact on users.
• Provide timely and effective resolution of complex customer issues.
• Collaborate with engineering teams to address product defects.
• Contribute to the development and maintenance of knowledge base resources.
• Maintain strong relationships with customers and promote a feedback-driven environment.