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Technical Support Engineer

Posted 2 days agoViewed

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💎 Seniority level: Junior, 1 to 3 years

📍 Location: Colombia

🏢 Company: Partner One Capital👥 501-1000Financial ServicesSoftware

🗣️ Languages: English

⏳ Experience: 1 to 3 years

Requirements:
  • 1 to 3 years of experience in a first line support role.
  • Excellent written and spoken English.
  • Excellent customer service and communication skills.
  • Strong troubleshooting and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Familiarity with Windows and macOS operating systems.
  • Experience working with Microsoft 365 Admin.
Responsibilities:
  • Register and classify incidents received from users.
  • Restore failed IT services immediately or escalate to 2nd Level Support.
  • Process service requests promptly and inform users about incident status.
  • Respond to inquiries via phone, email, or support ticket system.
  • Troubleshoot and resolve technical issues related to hardware, software, and networking.
  • Document and maintain support tickets and knowledge base articles.
  • Provide training and support to customers.
  • Contribute to process improvements and stay updated with technology trends.
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