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Senior Customer Success Manager

Posted 3 days agoViewed

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💎 Seniority level: Senior, 4+ years

📍 Location: North America

💸 Salary: 106000.0 - 120000.0 USD per year

🔍 Industry: E-commerce

🏢 Company: Postscript👥 251-500💰 $65,000,000 Series C over 2 years ago🫂 Last layoff over 2 years agoSales AutomationAdvertisingE-CommerceSMSEnterprise

🗣️ Languages: English

⏳ Experience: 4+ years

Requirements:
  • 4+ years of customer success or account management experience in SaaS, marketing, or e-commerce technology.
  • 1+ years of sales experience preferred.
  • Strong technical aptitude and ability to navigate complex tools or workflows.
  • Proven understanding of e-commerce businesses, marketing strategies, and industry trends.
  • Excellent problem-solving skills and reliable follow-through.
  • Outstanding written and verbal communication skills.
Responsibilities:
  • Cultivate strong, trusted relationships with enterprise customers.
  • Act as a strategic advisor to ensure customers achieve their goals and realize measurable ROI.
  • Develop tailored strategies to ensure customer growth and retention.
  • Lead strategy sessions to implement innovative SMS marketing strategies.
  • Collaborate with internal teams to address customer needs and improve offerings.
  • Stay informed on e-commerce trends and share insights.
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