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Senior Customer Success Manager

Posted 8 days agoViewed

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💎 Seniority level: Senior, 5-8 years

📍 Location: United States

🔍 Industry: SaaS

🏢 Company: Reprise, Inc

⏳ Experience: 5-8 years

🪄 Skills: Project ManagementAccount ManagementRelationship managementCustomer SuccessSaaS

Requirements:
  • 5-8 years of experience in Customer Success, Implementation Management, or similar roles in the SaaS industry.
  • Experience managing customer profiles with a portfolio larger than $1.5M.
  • Skilled in project management, account planning, escalation management, and prioritization.
  • Proven success in promoting customer satisfaction.
  • Assertive problem-solving and proactive relationship management skills.
  • Excellent verbal and written communication with an emphasis on empathy.
  • Creative thinking with a focus on continuous improvement.
  • Strong work ethic with the ability to operate independently or as part of a team.
  • Ability to adapt to dynamic environments typical of a startup.
Responsibilities:
  • Advance adoption of the Reprise platform by creating onboarding plans and providing results assessments.
  • Streamline demo best practices through strategic planning and oversight.
  • Serve as the primary contact and advocate for customers to ensure optimal use of Reprise.
  • Support customers by understanding strategic goals and delivering reviews throughout their lifecycle.
  • Coordinate internal resources to tackle customer obstacles and achieve desired outcomes.
  • Proactively identify concerns within customer initiatives and develop resolutions.
  • Build trusted relationships through timely and honest service.
  • Identify opportunities for expansion and collaborate with Sales to close additional service opportunities.
  • Encourage active customers to serve as advocates with the Customer Marketing team.
  • Coordinate across organizations to improve demo programs and processes.
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