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Enterprise Customer Success Manager

Posted 8 days agoViewed

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💎 Seniority level: Manager, Experience as an Enterprise Customer Success Manager or related role

💸 Salary: 90630.0 - 130760.0 USD per year

🔍 Industry: Talent Optimization and Recruitment Technology

🏢 Company: SeekOut👥 101-250💰 $115,000,000 Series C about 3 years ago🫂 Last layoff 8 months agoArtificial Intelligence (AI)Human ResourcesSaaSAppsRecruitingSoftwareVertical Search

🗣️ Languages: English

⏳ Experience: Experience as an Enterprise Customer Success Manager or related role

Requirements:
  • Experience as an Enterprise Customer Success Manager for a SaaS product or related roles.
  • Preferred direct Recruiting/Sourcing/HR Tech experience.
  • Practical knowledge of the entire recruiting process.
  • Exceptional verbal and written communication skills.
  • Excellent computer skills including Excel and experience with CRM, Live Chat, Helpdesk, and Customer Success Platforms.
Responsibilities:
  • Proactively manage the end-to-end customer journey in a personalized, high-touch Customer Success model.
  • Own onboarding, training, expansion, renewals, regular check-ins, and QBRs for your accounts.
  • Meet quarterly renewal revenue goals.
  • Become a Subject Matter Expert in all areas of SeekOut for customers.
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