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Enterprise Customer Success Manager

Posted about 1 month agoViewed

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💎 Seniority level: Manager, 7+ years of experience in a Customer Success Manager role or similar

💸 Salary: 160000.0 - 205000.0 USD per year

🔍 Industry: App and access management

🏢 Company: Lumos👥 51-100💰 $35,000,000 Series B 8 months agoSecurityInformation TechnologyIdentity ManagementCollaborationSoftware

⏳ Experience: 7+ years of experience in a Customer Success Manager role or similar

Requirements:
  • 7+ years of experience in a Customer Success Manager role or similar.
  • 3+ years of experience supporting Enterprise customers.
  • Strong customer-facing and relationship building skills.
  • Ability to communicate technical details to a non-technical audience.
  • Experience working closely with technical customers such as Security leaders and Dev-Ops teams.
  • Demonstrated customer-centric approach and drive to resolve customer issues.
Responsibilities:
  • Onboarding Expert: Ensure smooth transition as accounts move from Prospect to Customer, managing internal and external teams.
  • Customer Lifecycle + Renewals Management: Develop plans to drive customer retention and monitor health metrics.
  • Face of Lumos: Build relationships with key customer stakeholders, conduct reviews, and drive mutual success.
  • Voice of the Enterprise Customer: Share feedback with teams to influence product development and address customer challenges.
  • Trusted Advisor: Provide technology strategy guidance using product expertise.
  • Process Building: Enhance customer success team scalability through documentation and process optimization.
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