Customer Service Representative

Posted about 14 hours agoViewed

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💎 Seniority level: Entry, Previous experience in customer service or a related role is highly desirable.

📍 Location: United States

🔍 Industry: Finance

🏢 Company: FC Tax and Accounting Inc

🗣️ Languages: English

⏳ Experience: Previous experience in customer service or a related role is highly desirable.

🪄 Skills: Customer serviceWritten communicationDocumentationMicrosoft Office SuiteProblem-solving skillsVerbal communicationCRM

Requirements:

Bachelor's degree in Business, Communications, or a relevant field preferred.
Previous experience in customer service or a related role is highly desirable.
Excellent verbal and written communication skills, with the ability to articulate information clearly.
Strong problem-solving skills and the ability to remain calm under pressure.
Proficient in using CRM software and Microsoft Office Suite.
Ability to work effectively in a team-oriented environment.
Flexibility to adapt to changing priorities and client needs.

Responsibilities:

Assist clients with inquiries regarding tax and accounting services via phone, email, and online platforms.
Resolve client issues promptly and effectively, ensuring a high level of satisfaction.
Educate clients on our services and how they can best utilize them for their needs.
Document client interactions and maintain accurate records in our CRM system.
Collaborate with other departments to enhance service delivery and address complex issues.
Stay informed about our services, processes, and industry updates to provide accurate information to clients.
Participate in training and development programs to improve service skills and product knowledge.

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Customer Service Representative

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