Customer Service Representative for E-Commerce - Jobs By Workable

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Requirements:

• No previous customer service experience needed; training will be provided.
• Strong communication skills in English; additional language skills are a plus.
• Customer-centric attitude with a passion for helping others.
• Ability to work independently in a remote environment.
• Willingness to learn and adapt to new technologies and processes.
• Strong organizational skills and ability to manage multiple tasks simultaneously.
• Access to a reliable internet connection and a quiet workspace for remote work.

Responsibilities:

• Assist customers with inquiries related to orders, returns, and product information through various channels (phone, email, chat).
• Resolve customer issues and complaints promptly and effectively, ensuring a high level of satisfaction.
• Document customer interactions accurately in our CRM system for tracking and follow-up.
• Collaborate with team members to enhance the overall online customer experience.
• Participate in training sessions to develop your knowledge of e-commerce best practices and our product offerings.
• Stay informed about promotions, policies, and changes in our e-commerce platform.