Customer Service Representative

Posted 3 days agoViewed

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💎 Seniority level: Entry, Prior experience in customer service, retail, or related field is preferred.

📍 Location: United States

🔍 Industry: Customer Service

🏢 Company: Serio and Serio

🗣️ Languages: English

⏳ Experience: Prior experience in customer service, retail, or related field is preferred.

🪄 Skills: Customer serviceMultitaskingActive listeningStrong communication skillsCRM

Requirements:

High school diploma or equivalent; a degree in a related field is a plus.
Prior experience in customer service, retail, or related field is preferred.
Strong communication skills, both verbal and written, with an emphasis on active listening.
Ability to handle customer inquiries and resolve issues with professionalism and patience.
Proficient in using computers and familiarity with customer service software or CRM systems.
Strong organizational skills and the ability to manage multiple tasks efficiently.
Positive attitude and a willingness to learn and grow within the role.

Responsibilities:

Respond to customer inquiries via phone, email, and live chat promptly and professionally.
Assist customers in resolving issues related to products, services, and orders.
Educate customers about our offerings and promote additional services.
Document customer interactions and feedback in the CRM system.
Collaborate with team members to resolve complex issues and share best practices.
Continuously strive to improve customer satisfaction and exceed performance metrics.
Participate in training sessions and stay updated on product knowledge and service standards.

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