FC Tax and Accounting Inc

Posted about 13 hours ago

📍 United States

🔍 Finance

Bachelor's degree in Business, Communications, or a relevant field preferred.
Previous experience in customer service or a related role is highly desirable.
Excellent verbal and written communication skills, with the ability to articulate information clearly.
Strong problem-solving skills and the ability to remain calm under pressure.
Proficient in using CRM software and Microsoft Office Suite.
Ability to work effectively in a team-oriented environment.
Flexibility to adapt to changing priorities and client needs.

Assist clients with inquiries regarding tax and accounting services via phone, email, and online platforms.
Resolve client issues promptly and effectively, ensuring a high level of satisfaction.
Educate clients on our services and how they can best utilize them for their needs.
Document client interactions and maintain accurate records in our CRM system.
Collaborate with other departments to enhance service delivery and address complex issues.
Stay informed about our services, processes, and industry updates to provide accurate information to clients.
Participate in training and development programs to improve service skills and product knowledge.

Customer serviceWritten communicationDocumentationMicrosoft Office SuiteProblem-solving skillsVerbal communicationCRM

Posted about 13 hours ago

Posted 6 days ago

📍 United States

Associate's degree or equivalent experience in Information Technology or a related field.
Proven experience in a help desk or technical support role.
Strong understanding of computer systems, mobile devices, and other tech products.
Excellent problem-solving skills and ability to troubleshoot technical issues.
Effective communication skills with a friendly and professional demeanor.
Knowledge of relevant software applications and tools.
Ability to work independently and as part of a team in a fast-paced environment.

Serve as the first point of contact for technical support inquiries via phone, email, or in-person.
Troubleshoot and resolve hardware and software issues for employees and clients.
Maintain documentation of support requests, resolutions, and procedures.
Assist in the setup and configuration of new hardware and software.
Provide training and support to staff on software applications and tools.
Monitor and maintain the IT inventory of equipment and software licenses.
Collaborate with team members to identify areas for improvement in IT processes.

Customer serviceDocumentationMicrosoft Office SuiteNetworkingTroubleshootingTechnical support

Posted 6 days ago

🔧 Requirements