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Customer Service Representative

Posted 3 days agoViewed

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πŸ’Ž Seniority level: Entry, Minimum of 1 year

πŸ” Industry: Healthcare

🏒 Company: HALO Precision Diagnostics

πŸ—£οΈ Languages: English

⏳ Experience: Minimum of 1 year

Requirements:
  • High School Diploma or GED required (some college preferred).
  • Minimum of 1 year of inbound/outbound call center experience in a medical office, clinic, or institutional setting.
  • Experience in radiology or healthcare is a strong advantage.
  • Exceptional verbal and written communication skills.
  • Proven ability to handle high-pressure situations with professionalism and composure.
  • Strong problem-solving and time-management skills to manage multiple priorities effectively.
  • Ability to follow issues through to resolution with attention to detail.
  • Positive and professional demeanor, able to represent the company well in all interactions.
Responsibilities:
  • Manage high volumes of inbound calls from patients with billing inquiries or payment questions.
  • Make outbound collection calls to patients with past-due balances.
  • Enter and maintain accurate patient information in the customer information system.
  • Act as a liaison between patients and our company, ensuring clear communication and problem resolution.
  • Ensure customer satisfaction by addressing issues and concerns with professionalism and care.
  • Stay informed about customer needs and trends to continuously improve satisfaction and loyalty.
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