Customer Service Representative - Must live within 50 miles of Tampa FL

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Requirements:

• Required qualifications include customer service experience in a transaction-based environment such as a call center or retail location.
• Preferred qualifications include trauma informed care training, exposure to Care Management, and experience in a production environment.
• Candidates should also have familiarity with de-escalations, and 1-2 years of Healthcare or Medicaid experience.

Responsibilities:

• The Customer Service Representative impacts members' service experience by handling customer service inquiries via telephone, internet, or written correspondence.
• They engage, consult, and educate members based on their unique needs and preferences using available tools and resources.