Remote Senior Customer Service Representative

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Requirements:

• No prior insurance or automotive experience is required as training will be provided.
• High school diploma required; some college is preferred.
• 3 years of prior customer service experience required.
• Strong verbal and written communication skills.
• Self-motivated with the ability to multi-task.
• Excellent mathematical and analytical skills.
• Exceptional organization skills with attention to detail.
• Possess a positive attitude and desire to provide outstanding customer service.
• Strong technical aptitude.
• Ability to work independently in a quiet, professional home environment free of distractions.
• High-speed internet connection (DSL or cable modem) with specified minimum speeds.

Responsibilities:

• Establish fair market value of vehicles to assist insurers with claim settlement.
• Update vehicle information and determine availability and pricing of vehicles.
• Perform some outbound calls to dealerships and adjusters (non-sales related).
• Maintain relationships with automobile dealers and claim adjusters.
• Provide supplemental research as requested.
• Adhere to attendance, production, quality, and other metric standards.