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Customer Service Representative - Work Remote Worldwide

Posted 5 days agoViewed

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💎 Seniority level: Entry, No prior customer service experience required

📍 Location: United States, Canada, United Kingdom, New Zealand, Australia

🏢 Company: The House Of Mercier

🗣️ Languages: English, additional languages are a plus

⏳ Experience: No prior customer service experience required

🪄 Skills: Communication SkillsCustomer serviceCRM

Requirements:
  • No prior customer service experience required; training will be provided.
  • Strong verbal and written communication skills in English; additional languages are a plus.
  • Ability to work independently and efficiently in a remote environment.
  • Positive attitude, eagerness to learn, and a dedication to exemplary customer service.
  • Excellent organizational skills and ability to multitask effectively.
  • Reliable internet connection and a suitable home office setup for remote work.
Responsibilities:
  • Assist customers through various communication channels, including phone, email, and chat, to address inquiries and offer solutions.
  • Deliver outstanding service by understanding customer needs and providing timely resolutions.
  • Document customer interactions accurately in our CRM system for tracking and future reference.
  • Learn about our product offerings and company policies to provide relevant information to clients.
  • Participate in training and development programs to enhance customer service skills.
  • Collaborate with team members to improve overall customer satisfaction and service delivery.
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🔥 Remote Customer Service Representative - Work Remote Worldwide
Posted 5 days ago

📍 United States, Canada, Australia, United Kingdom, New Zealand

🏢 Company: The House Of Mercier

  • No prior experience required; training will be provided.
  • Fluency in English is required; proficiency in additional languages is a plus.
  • Strong communication and interpersonal skills.
  • Able to work independently in a remote environment.
  • Positive attitude and a genuine desire to help customers.
  • Strong organizational skills and ability to multitask.
  • Access to a reliable internet connection and a quiet workspace for remote work.

  • Assist customers through various communication channels, including phone, email, and chat, from around the globe.
  • Provide timely and accurate responses to customer inquiries, ensuring high satisfaction.
  • Resolve customer issues effectively by identifying their needs and offering appropriate solutions.
  • Document customer interactions and feedback consistently in our CRM system.
  • Participate in training and development sessions to continuously improve service skills.
  • Collaborate with team members in different time zones to enhance the overall customer experience.
  • Stay informed about our product offerings and company policies to assist customers accurately.

Communication SkillsCustomer serviceDocumentationInterpersonal skillsFluency in EnglishCRM

Posted 5 days ago
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