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Customer Support Representative

Posted about 15 hours agoViewed

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💎 Seniority level: Entry, At least 1 year of experience in a customer service role

💸 Salary: 18.99 - 24.99 USD per hour

🏢 Company: Red Pill RH

🗣️ Languages: English

⏳ Experience: At least 1 year of experience in a customer service role

Requirements:
  • Customer Service Experience: At least 1 year of experience in a customer service role, preferably in a remote environment.
  • Tech Savvy: Comfortable using various software tools (CRM systems, email, chat platforms, etc.).
  • Communication Skills: Excellent verbal and written communication skills, with the ability to clearly and calmly explain complex information.
  • Problem-Solving: Ability to quickly analyze issues and propose effective solutions.
  • Adaptability: Ability to work in a fast-paced environment and manage multiple tasks efficiently.
  • Team Player: Collaborative and willing to work closely with teammates to improve the customer experience.
Responsibilities:
  • Provide prompt and professional customer support via phone, email, and chat.
  • Address customer inquiries, troubleshoot issues, and offer solutions to enhance the customer experience.
  • Maintain accurate and detailed records of customer interactions in our CRM system.
  • Process orders, exchanges, returns, and other customer transactions as required.
  • Collaborate with other team members and departments to ensure customer satisfaction.
  • Meet or exceed established performance metrics, including response time, customer satisfaction, and issue resolution.
  • Stay up-to-date on company products, services, and policies to provide accurate information to customers.
  • Help improve processes by providing valuable feedback to management.
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