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Dutch Speaking Customer Support Representative - Remote in Greece

Posted 2024-11-16

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💎 Seniority level: Entry, Previous experience in customer support is advantageous, but not mandatory

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment

🗣️ Languages: Dutch, English

⏳ Experience: Previous experience in customer support is advantageous, but not mandatory

🪄 Skills: Communication SkillsProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime Management

Requirements:
  • Fluency in Dutch and English, both written and spoken.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Ability to work independently and manage time effectively.
  • Familiarity with customer service software and tools is preferred.
  • Reliable internet connection and appropriate home office setup.
  • A positive attitude and eagerness to learn and grow.
  • Flexibility to work various shifts as needed.
Responsibilities:
  • Act as the first point of contact for Dutch-speaking customers through various channels, including phone, email, and chat.
  • Provide accurate information regarding the company’s products and services while efficiently resolving customer inquiries.
  • Ensure a high level of customer satisfaction through friendly and professional support.
  • Document all customer interactions and maintain accurate records in the system.
  • Collaborate with team members to enhance service quality and overall customer experience.
  • Stay updated on product knowledge and company policies to provide reliable assistance.
  • Follow established guidelines to ensure quality and compliance in service delivery.
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🔥 Dutch Speaking Customer Support Representative - Remote in Greece
Posted 2024-11-16

📍 Greece, Netherlands

🔍 Customer Support

🏢 Company: Patrique Mercier Recruitment

  • Fluency in Dutch and English, both written and spoken.
  • Prior experience in customer support is beneficial, but not mandatory.
  • Excellent communication and interpersonal skills.
  • Strong problem-solving abilities with a focus on customer satisfaction.
  • Ability to work independently and manage time effectively.
  • Familiarity with customer service software and tools is a plus.
  • Stable internet connection and a suitable home office environment.
  • A positive attitude, eagerness to learn, and adaptability to new challenges.
  • Flexibility to work on various shifts as required.

  • Act as the primary contact for Dutch-speaking customers via phone, email, and chat.
  • Provide accurate information regarding the company’s products and services while efficiently resolving customer inquiries.
  • Ensure high levels of customer satisfaction through friendly and professional support.
  • Document all customer interactions accurately in the system.
  • Collaborate with team members to enhance the service quality and overall customer experience.
  • Stay informed about product knowledge and company policies to assist customers effectively.
  • Follow established procedures to ensure compliance and quality in service delivery.

Communication SkillsCollaborationProblem SolvingCustomer serviceOrganizational skillsTime ManagementWritten communicationMultitasking

Posted 2024-11-16
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