Dutch Speaking Customer Support Representative - Remote in Greece

View full description

Requirements:

• Fluency in Dutch and English, both written and spoken.
• Prior experience in customer support is beneficial, but not mandatory.
• Excellent communication and interpersonal skills.
• Strong problem-solving abilities with a focus on customer satisfaction.
• Ability to work independently and manage time effectively.
• Familiarity with customer service software and tools is a plus.
• Stable internet connection and a suitable home office environment.
• A positive attitude, eagerness to learn, and adaptability to new challenges.
• Flexibility to work on various shifts as required.

Responsibilities:

• Act as the primary contact for Dutch-speaking customers via phone, email, and chat.
• Provide accurate information regarding the company’s products and services while efficiently resolving customer inquiries.
• Ensure high levels of customer satisfaction through friendly and professional support.
• Document all customer interactions accurately in the system.
• Collaborate with team members to enhance the service quality and overall customer experience.
• Stay informed about product knowledge and company policies to assist customers effectively.
• Follow established procedures to ensure compliance and quality in service delivery.