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Nordic Speaking Customer Support Representative - Remote in Greece

Posted about 1 month agoViewed

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💎 Seniority level: Entry, Previous experience in customer support is advantageous, but not mandatory

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment

🗣️ Languages: Nordic languages (Norwegian, Danish, Swedish, Finnish), English

⏳ Experience: Previous experience in customer support is advantageous, but not mandatory

🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementWritten communicationMultitaskingInterpersonal skillsAdaptabilityFluency in EnglishStrong communication skillsPositive attitude

Requirements:
  • Fluency in at least one Nordic language (Norwegian, Danish, Swedish, or Finnish) and English, both written and spoken.
  • Strong communication and interpersonal skills.
  • Problem-solving abilities with a focus on customer satisfaction.
  • Ability to work independently and effectively manage your time.
  • Familiarity with customer service software and tools is preferred.
  • Stable internet connection and an appropriate home office setup.
  • A positive attitude, eagerness to learn, and adaptability to new challenges.
  • Flexibility to work various shifts as needed.
Responsibilities:
  • Act as the primary contact for Nordic-speaking customers through various channels, including phone, email, and chat.
  • Provide accurate information about the company’s products and services while efficiently resolving customer inquiries.
  • Ensure high levels of customer satisfaction through friendly and professional support.
  • Document all customer interactions accurately in the system.
  • Collaborate with team members to enhance service quality and overall customer experience.
  • Stay informed on product knowledge and company policies to assist customers effectively.
  • Follow established procedures to ensure quality and compliance in service delivery.
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