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Italian Speaking Customer Support Representative - Remote in Greece

Posted 2024-11-19

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💎 Seniority level: Previous experience in customer support

📍 Location: Greece

🏢 Company: Patrique Mercier Recruitment TR

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in customer support

🪄 Skills: Communication SkillsCollaborationProblem SolvingCustomer serviceMicrosoft OfficeAttention to detailOrganizational skillsTime ManagementWritten communicationMultitasking

Requirements:
  • Fluency in Italian and English; proficiency in additional languages is a plus.
  • Previous experience in customer support, preferably in a remote setting.
  • Excellent communication and interpersonal skills with a strong customer focus.
  • Ability to solve problems effectively and handle customer inquiries with professionalism.
  • Experience with CRM systems and proficiency in standard office applications.
  • Self-disciplined and able to work independently in a remote environment.
Responsibilities:
  • Provide outstanding customer support to Italian-speaking clients through various channels, including phone, email, and chat.
  • Assist customers with inquiries related to products, services, and order tracking.
  • Effectively troubleshoot and resolve customer issues to ensure satisfactory outcomes.
  • Maintain accurate and detailed records of customer interactions in the CRM system.
  • Collaborate with colleagues to enhance the overall customer experience and address concerns.
  • Stay updated on product knowledge and company policies to provide informed assistance.
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🔥 Italian Speaking Customer Support Representative - Remote in Greece
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📍 Greece

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🏢 Company: The House Of Mercier

  • Fluency in Italian and English, both written and verbal.
  • Previous experience in customer support, preferably within the luxury or high-end retail sector.
  • Outstanding communication and interpersonal skills, committed to providing top-notch customer service.
  • Ability to troubleshoot and resolve customer inquiries effectively.
  • Passion for luxury products and understanding of the retail customer experience.
  • Self-motivated and capable of working efficiently in a remote environment.
  • Strong organizational skills and attention to detail for managing customer interactions.

  • Provide excellent customer service in Italian through various communication channels, including phone, email, and live chat.
  • Assist customers throughout the ordering process, providing accurate product information and resolving any issues that may arise.
  • Handle customer complaints sensitively and professionally, striving for positive resolutions.
  • Maintain thorough documentation of customer interactions to ensure smooth communication and continuous improvement.
  • Collaborate with team members and other departments to enhance customer service and meet business objectives.
  • Stay updated on product details, promotions, and industry trends to deliver informed assistance.
  • Participate in training opportunities to expand knowledge and skills within the luxury retail sector.

Communication SkillsCustomer serviceAttention to detailOrganizational skillsWritten communicationDocumentation

Posted 2024-11-15
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