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Italian Speaking Customer Support Representative - Remote in Greece

Posted 2024-11-15

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💎 Seniority level: Previous experience in customer support, preferably within the luxury or high-end retail sector

📍 Location: Greece

🔍 Industry: Luxury retail

🏢 Company: The House Of Mercier

🗣️ Languages: Italian, English

⏳ Experience: Previous experience in customer support, preferably within the luxury or high-end retail sector

🪄 Skills: Communication SkillsCustomer serviceAttention to detailOrganizational skillsWritten communicationDocumentation

Requirements:
  • Fluency in Italian and English, both written and verbal.
  • Previous experience in customer support, preferably within the luxury or high-end retail sector.
  • Outstanding communication and interpersonal skills, committed to providing top-notch customer service.
  • Ability to troubleshoot and resolve customer inquiries effectively.
  • Passion for luxury products and understanding of the retail customer experience.
  • Self-motivated and capable of working efficiently in a remote environment.
  • Strong organizational skills and attention to detail for managing customer interactions.
Responsibilities:
  • Provide excellent customer service in Italian through various communication channels, including phone, email, and live chat.
  • Assist customers throughout the ordering process, providing accurate product information and resolving any issues that may arise.
  • Handle customer complaints sensitively and professionally, striving for positive resolutions.
  • Maintain thorough documentation of customer interactions to ensure smooth communication and continuous improvement.
  • Collaborate with team members and other departments to enhance customer service and meet business objectives.
  • Stay updated on product details, promotions, and industry trends to deliver informed assistance.
  • Participate in training opportunities to expand knowledge and skills within the luxury retail sector.
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Posted 2024-11-19
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