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Customer Support Specialist

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🏢 Company: Platinumlist

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🔥 Customer Support Specialist
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📍 Atlanta, Boston, Indianapolis, Chicago

💸 65000.0 - 70000.0 USD per year

🔍 Medical device and SaaS

🏢 Company: Greenlight Guru👥 101-250💰 $120,000,000 Private over 3 years agoRisk ManagementMedical DeviceEnterprise SoftwareSoftware

  • A highly organized and tenacious record-keeper who logs and maintains customer notes and processes in relevant systems.
  • A great team player who can work well within the team and collaborate cross-functionally, especially in a remote environment.
  • An excellent writer and speaker who can communicate efficiently and effectively with customers and colleagues over Zoom video conference, by phone, in email, and through ticketing systems.
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  • Proficient user of Zoom, Google Suite, Salesforce.com, Opsgenie, Slack, and/or Zendesk a plus.

  • Learn and understand Greenlight Guru’s software products and the industry that utilizes them.
  • Respond promptly to all inbound support tickets and emails.
  • Provide email, chat, phone, and video support to customers.
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🔥 Customer Support Specialist with Ukrainian (part-time)
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  • Have some experience in a customer service environment.
  • Your Ukrainian is on a native speaker level and you are fluent in English.
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  • You have access to stable internet connection during the working hours.
  • You have excellent communication and organizational skills.
  • Have good knowledge of Google Workspace tools.
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  • Serving as the primary point of contact for customers and therapists.
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Organizational skillsExcellent communication skillsFluency in EnglishCustomer support

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🔥 Customer Support Specialist (Sales)
Posted 3 days ago

📍 United Kingdom, Europe

🧭 Full-Time

💸 28000.0 - 30000.0 GBP per year

🔍 Travel industry

🏢 Company: Much Better Adventures👥 1-10💰 $6,372,000 17 days agoAdventure TravelSearch EngineSustainabilityEnterprise SoftwareTravel

  • You have a passion for adventure travel & the activities in our adventure collection.
  • You have firsthand experience of small group travel, especially with strangers.
  • You have experience in customer sales in the adventure, travel or outdoor sector; or in e-commerce.
  • You have a proven track record of achieving sales targets and key performance indicators.
  • You have exceptional written & spoken English with a warm personality.
  • You are a great listener and emotionally intelligent, able to empathise and adapt conversations.
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  • You quickly learn new technologies and strive for efficiency.
  • You have flexibility and can handle changing priorities positively.
  • You are a team player and excited about the company mission.

  • The first point of call for all adventure queries on the phone, live chat, social media and email.
  • Converting a high rate of enquiries into new bookings and answering pre-departure questions from customers.
  • Working with local hosts to manage existing bookings and ensure a positive booking experience.
  • Ensuring no customer waits more than 24 hours for a response from the team or local hosts.
  • Problem solving customer barriers to booking and issues with the platform.
  • Composing thoughtful and accurate replies to inquiries.
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  • Sharing customer insights and experiences to improve user experience.

Problem SolvingCustomer serviceAttention to detailOrganizational skillsTime ManagementFluency in EnglishEmpathySales experienceCRMCustomer support

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  • Fluent in English.
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  • Excellent communication and problem-solving skills.
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  • 2+ years’ experience in a member-facing role.
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  • Work from home experience is a plus.
  • Fluency in French or Spanish is a plus.

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  • Utilize multiple systems to support members.
  • Quickly adapt to changes in responsibility, processes, and workflow in an ever-changing environment.
  • Assist members, ask probing questions, and problem-solve creatively.
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Customer serviceFluency in EnglishData entryTechnical support

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🔥 Customer Support Specialist - Early Morning Shift & Weekends - Remote from India
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📍 India

🔍 Communication technology

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  • Be an advocate for customers and represent the heart of Aircall.
  • Efficiently identify and promote product education.
  • Recommend technical solutions to customers.
  • Guide product users through features and functionalities.
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🔥 Customer support specialist
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  • At least 2 years of solid experience in customer support.
  • Professional proficiency in French and English.
  • Experience in a SaaS offering or a technology company.
  • Proactive, meticulous, and able to manage time and priorities.
  • Ability to understand and explain technical concepts in simple terms.
  • Creative problem-solving mindset and focus on customer satisfaction.

  • Managing customer relations via the ticketing system and meetings, providing fast and useful responses to customer inquiries.
  • Developing product expertise to assist customers effectively and communicate technical information.
  • Ensuring quality of responses to meet customer satisfaction objectives.
  • Improving internal and external documentation to help customers solve problems independently.
  • Suggesting improvements to support procedures and workflows to enhance efficiency.
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🔥 Customer Support Specialist - Afternoon/Evening Shift & Weekends - Remote from India
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  • As a Customer Support Specialist, efficiently identify and address customer issues.
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🔥 Customer Support Specialist with German (24/7 shifts)
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  • At least 2 years of customer service experience, including 1 year in international inbound phone support.
  • Experience with vulnerable customers or fraud cases is an advantage.
  • Confident in communicating with customers and guiding them through challenging situations.
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  • Attending calls on an emergency inbound phone line for fraud reports.
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🔥 Customer Support Specialist - Early Morning Shift & Weekends - Remote from India
Posted 9 days ago

📍 India

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  • Excellent written and verbal communication skills.
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  • Curiosity to troubleshoot complex customer inquiries and strong time management skills.
  • Ability to multi-task in a multichannel, international, and multilingual environment.

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Time ManagementMultitaskingFluency in EnglishEmpathyTroubleshootingTechnical supportCRMCustomer supportSaaS

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