Customer Support Specialist - Early Morning Shift & Weekends - Remote from India

Posted 9 days agoViewed

💎 Seniority level: Entry, Ideally 1 + year

📍 Location: India

🔍 Industry: SaaS (Software as a Service)

🗣️ Languages: English, Spanish, French

⏳ Experience: Ideally 1 + year

🪄 Skills: Time ManagementMultitaskingFluency in EnglishEmpathyTroubleshootingTechnical supportCRMCustomer supportSaaS

Ideally 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills.
Fluency in English; proficiency in Spanish or French is a plus.
Excellent written and verbal communication skills.
Familiarity with ticketing tools and systems.
Understanding of CRM systems.
Strong basic computer skills and technical aptitude.
Curiosity to troubleshoot complex customer inquiries and strong time management skills.
Ability to multi-task in a multichannel, international, and multilingual environment.

As a Customer Support Specialist, you’ll identify and resolve customer issues, promote product education, recommend technical solutions, and guide users through features.
Work closely with the global support team to ensure prompt resolution of technical issues, fostering customer satisfaction.