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Customer Support Specialist - Early Morning Shift & Weekends - Remote from India

Posted 9 days agoViewed

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📍 Location: India

🔍 Industry: Communication technology

🪄 Skills: Excellent communication skillsFluency in EnglishEmpathyTroubleshootingTechnical supportCustomer support

Requirements:
NOT STATED
Responsibilities:
  • Be an advocate for customers and represent the heart of Aircall.
  • Efficiently identify and promote product education.
  • Recommend technical solutions to customers.
  • Guide product users through features and functionalities.
  • Collaborate with the global support team to resolve technical issues promptly.
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🔥 Customer Support Specialist - Early Morning Shift & Weekends - Remote from India
Posted 9 days ago

📍 India

🔍 SaaS (Software as a Service)

  • Ideally 1+ year of experience in a SaaS B2B customer support role or transferable experience/skills.
  • Fluency in English; proficiency in Spanish or French is a plus.
  • Excellent written and verbal communication skills.
  • Familiarity with ticketing tools and systems.
  • Understanding of CRM systems.
  • Strong basic computer skills and technical aptitude.
  • Curiosity to troubleshoot complex customer inquiries and strong time management skills.
  • Ability to multi-task in a multichannel, international, and multilingual environment.

  • As a Customer Support Specialist, you’ll identify and resolve customer issues, promote product education, recommend technical solutions, and guide users through features.
  • Work closely with the global support team to ensure prompt resolution of technical issues, fostering customer satisfaction.

Time ManagementMultitaskingFluency in EnglishEmpathyTroubleshootingTechnical supportCRMCustomer supportSaaS

Posted 9 days ago
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