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Customer support specialist

Posted 9 days agoViewed

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💎 Seniority level: Junior, At least 2 years

🔍 Industry: B2B SaaS

🗣️ Languages: French, English

⏳ Experience: At least 2 years

Requirements:
  • At least 2 years of solid experience in customer support.
  • Professional proficiency in French and English.
  • Experience in a SaaS offering or a technology company.
  • Proactive, meticulous, and able to manage time and priorities.
  • Ability to understand and explain technical concepts in simple terms.
  • Creative problem-solving mindset and focus on customer satisfaction.
Responsibilities:
  • Managing customer relations via the ticketing system and meetings, providing fast and useful responses to customer inquiries.
  • Developing product expertise to assist customers effectively and communicate technical information.
  • Ensuring quality of responses to meet customer satisfaction objectives.
  • Improving internal and external documentation to help customers solve problems independently.
  • Suggesting improvements to support procedures and workflows to enhance efficiency.
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