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Customer Support Specialist with Ukrainian (part-time)

Posted 2 days agoViewed

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💎 Seniority level: Entry, some experience

📍 Location: Czechia, Poland, Slovakia

🔍 Industry: Mental health support

🏢 Company: Hedepy

🗣️ Languages: Ukrainian, English

⏳ Experience: Some experience

🪄 Skills: Organizational skillsExcellent communication skillsFluency in EnglishCustomer support

Requirements:
  • Have some experience in a customer service environment.
  • Your Ukrainian is on a native speaker level and you are fluent in English.
  • You are able to cover the customer support channels from 2 PM to 8 PM (30h/week, Mo - Fri).
  • You have access to stable internet connection during the working hours.
  • You have excellent communication and organizational skills.
  • Have good knowledge of Google Workspace tools.
  • Can work as a contractor/freelancer (monthly invoices).
Responsibilities:
  • Serving as the primary point of contact for customers and therapists.
  • Consistently meeting customer service expectations.
  • Proactively addressing and resolving issues.
  • Reporting and resolving issues internally with other teams.
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