Account Manager

Posted 2024-11-07

View full description

💎 Seniority level: Manager, 3+ years

📍 Location: United States

🔍 Industry: Software or Technology

🏢 Company: Partner One Capital

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: Negotiation

Requirements:

Bachelor's degree in business, marketing, information technology, or a related field.
3+ years of experience in account management, customer success, or a related role, preferably within the software or technology sector.
Proven experience managing subscription renewals and expanding customer accounts.
Working knowledge of Tibco Messaging and experience discussing technical topics with stakeholders.
Familiarity with CRM systems and tools (e.g., Salesforce, HubSpot).
Strong interpersonal and communication skills.
Ability to work collaboratively in a team environment.
Excellent negotiation and problem-solving abilities.
Highly organized with attention to detail and ability to manage multiple priorities.

Responsibilities:

Manage and oversee the software subscription renewal process, ensuring timely renewals for all assigned accounts.
Identify opportunities to expand existing customer accounts through upselling, cross-selling, and promoting additional services or products.
Develop and maintain strong relationships with key stakeholders, acting as a trusted advisor.
Demonstrate an understanding of Tibco Messaging to communicate product features and updates.
Collaborate with sales, support, and technical teams to address customer needs promptly.
Monitor account health, customer satisfaction, and product usage for retention.
Handle contract negotiations and ensure mutually beneficial agreements.
Provide accurate forecasts on renewal rates, upsell opportunities, and revenue projections.

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