Account Manager

Posted 2024-11-07

View full description

💎 Seniority level: Manager, 2-4 years

📍 Location: United States of America

🔍 Industry: Creative Services

🏢 Company: Tag_Careers

⏳ Experience: 2-4 years

🪄 Skills: Project ManagementAdobe Creative SuiteAdobe IllustratorAdobe InDesignAdobe PhotoshopData AnalysisGraphic DesignProject CoordinationData analysisCommunication SkillsAnalytical SkillsMicrosoft ExcelProblem SolvingCustomer serviceOrganizational skills

Requirements:

2-4 years of experience in handling client briefs from start to completion.
A Bachelor's degree in Marketing, Media, Design, Sociology degree or equivalent; a combination of education and work experience can be substituted.
Understand production processes and the essentials of a good brief.
Excellent customer service skills.
Excellent written and verbal communication skills.
Highly organized, detail-oriented, able to multitask and prioritize workload.
Previous experience with project management applications.
Understanding of Tag's job-tracking system.
Solid understanding of Microsoft Office suite.
Understanding of the client billing process.

Responsibilities:

Oversee briefs from start to completion, ensuring quality at every stage.
Manage the client relationship, assessing needs, making recommendations, and managing budget and timeline.
Be the central conduit for all project communication and status updates.
Interact with design team and external vendors to ensure project delivery.
Identify and troubleshoot technological bottlenecks.
Resolve issues escalated by the client and manage client expectations.
Accurately quote jobs, keep clients updated, and invoice projects.
Be accountable for the financial performance of projects against budget.
Assist in cash flow management and monthly invoicing.
Analyze monthly performance and identify trends.
Understand financial targets and help create action plans.

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