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Customer Marketing Manager

Posted 2024-10-22

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💎 Seniority level: Manager, 5+ years

📍 Location: United States

💸 Salary: 137000 - 189000 USD per year

🔍 Industry: AI writing assistance

🏢 Company: Grammarly

🗣️ Languages: English

⏳ Experience: 5+ years

🪄 Skills: Project ManagementProduct DevelopmentStrategyContent managementCommunication SkillsCollaboration

Requirements:
  • 5+ years of experience in marketing, focusing on customer marketing or content marketing.
  • Exceptional storytelling, writing, and editing skills for clear communication of complex ideas.
  • Systems thinker able to build efficient processes.
  • Proven track record in developing and executing successful programs.
  • Strong project management skills for handling multiple projects and tight deadlines.
  • Excellent interpersonal and communication skills for relationship building and team collaboration.
  • Familiarity with content management systems and digital marketing tools.
  • Passion for Grammarly's mission and commitment to improving communication.
  • Embody EAGER values and MOVE principles.
Responsibilities:
  • Develop and execute a customer marketing strategy that amplifies customer voices and showcases successes with Grammarly.
  • Build and maintain a repository of customer stories, quotes, testimonials, and case studies.
  • Manage customer marketing processes to ensure impactful customer assets.
  • Collaborate with sales, product, and marketing teams for storytelling integration.
  • Work with the content team to create compelling stories.
  • Analyze customer marketing performance and provide optimization recommendations.
  • Identify opportunities to evolve the storytelling engine with Customer Marketing leadership.
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