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Citrix Jobs

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🔥 L2 IT Helpdesk (AU IT, WFH)
Posted 19 days ago

📍 Philippines

🧭 Full-Time

💸 60000.0 - 80000.0 PHP per month

🔍 IT, cybersecurity, and web solutions

🏢 Company: ConnectOS👥 251-500ComplianceConsultingHuman ResourcesBusiness DevelopmentSecurityLegal

  • Experience in handling Managed Services Provider (MSP)
  • At least 5-7 years and proven experience as an IT Helpdesk or similar roles
  • Manage Active Directory, Group Policies, user accounts, and permissions across various environments.
  • Expert for Office 365 applications, including Azure (EntraID), Exchange Online, SharePoint, and Teams administration.
  • Has experience using ConnectWise or similar Ticketing Tools
  • Act as an escalation point for Level 1 technicians, resolving more complex IT issues.
  • Troubleshoot and resolve issues related to Windows, MacOS, Microsoft 365, network connectivity, Citrix, and cloud services.
  • Conduct basic end-user training on security best practices, Microsoft 365 tools, and IT policies when needed.
  • Ensure tickets are properly categorized, documented, and updated in ConnectWise.
  • Meet or exceed SLA response and resolution times, escalating overdue tickets appropriately.
  • Apply patching and security updates for endpoints and servers as part of regular maintenance.
  • Assist with new client onboarding and be the project technical lead
  • Participate in client audits, ensuring IT infrastructure aligns with security and best practices.
  • Document new solutions, troubleshooting steps, and client-specific configurations in the knowledge base.
  • Stay updated with emerging IT trends and security threats to provide proactive recommendations.

CitrixCloud ComputingCybersecurityLDAPMicrosoft Active DirectoryMicrosoft AzureMicrosoft ExchangeSharePointTroubleshootingScripting

Posted 19 days ago
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🔥 NOC Engineer (AU IT Services, WFH)
Posted about 1 month ago

📍 Philippines

🧭 Full-Time

🔍 Managed Services

🏢 Company: ConnectOS👥 251-500ComplianceConsultingHuman ResourcesBusiness DevelopmentSecurityLegal

  • Minimum of 2-3 years’ experience in Infrastructure or Operations support, preferably within a Managed Services Environment
  • Previous experience in a NOC/Datacentre/Network technician role
  • Practical experience using Remote Monitoring and Management (RMM) Tools such as Solarwinds N-Central, Orion, Kaseya, Connectwise and experience administering Windows Server environments
  • Experience administering Windows Server environments and strong analytical and problem-solving skills
  • Appropriate Tertiary qualifications and/or IT Industry Certifications
  • Identify and action all incoming major incidents from our monitoring tools in a rapid manner and provide 1st and 2nd level technical support on Incidents and Requests raised by our customers via email, portal or phone call
  • Rapidly respond and work to resolve incoming alerts generated from our monitoring tools and Manage major/critical incidents and communicating updates to key stakeholders
  • Performing Event management (monitoring and actioning events that happen within both our and our clients infrastructure environments)
  • Performing initial triage on all networking outages, including L1 troubleshooting and raising cases to the Vendor where applicable and assisting in managing the day-to-day monitoring of client backups
  • Performing outside of standard hours upgrades, patching, etc where required
  • Manage our clients infrastructure according to the satisfaction of our customers in line with our contractual commitments and work autonomously, managing alerts, phone calls, backups, etc to resolution within SLA.
  • Provide excellent customer service and communication to all clients and ensure the integrity and validity of the environments managed on behalf of company's managed clients
  • Support all best practice design, implementation, and management of managed infrastructure solutions and identify and provide insight to internal stakeholders on recurring incidents and assist in the root cause resolution where required
  • Ensure the company is meeting its obligations in regards to Service Levels Network performance and configurations.
  • Work effectively with the team in transitioning the workflow through to colleagues in the 24-hour roster with clear notes, instructions and info for handover.

CiscoCitrixMicrosoft Active DirectoryMicrosoft ExchangeCommunication SkillsAnalytical SkillsProblem SolvingCustomer serviceExcellent communication skillsTroubleshootingActive listeningScripting

Posted about 1 month ago
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🔥 Global Network Engineer II
Posted about 2 months ago

📍 Costa Rica

🧭 Full-Time

🔍 Information services

  • 4+ years of validated experience in managing network technologies in a large globally diverse environment.
  • Experience with network monitoring and diagnostic tools such as NNMi, Thousand Eyes, Grafana, Dynatrace, and Extrahop.
  • Proven expertise working with Global Telecommunications carriers.
  • Experience with stateful firewalls, such as Cisco ASA, Checkpoint, and Fortigate.
  • Experience with commonly deployed WAN technologies and concepts like P2P, MPLS, and SDWAN.
  • Experience working with Citrix Netscaler or F5 load balancers.
  • Experience/knowledge of virtual networking technologies.
  • Experience with ITIL incident, problem, and change management.
  • Excellent verbal and written communication skills.
  • Provide direct front line incident support and management for internal and external customers.
  • Monitor the network and security systems within a multi-region, multi-tenant cloud environment.
  • Document processes and issues with tools like Confluence and Service Now.
  • Work with leadership and cross-functional teams to establish processes to reduce incident resolution times.
  • Create technical-level communications to build credibility with customers.
  • Maintain technical knowledge of network and cloud technologies.

AWSCiscoCitrixGCPAzureNetworkingTroubleshooting

Posted about 2 months ago
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🔥 Senior Mainframe Solution Delivery Architect
Posted 2 months ago

📍 United States

🧭 Employee

🏢 Company: Ensono

  • Typically requires a minimum of 4 years of related experience with a Bachelor's degree; or 3 years and a Master's degree; or a PhD without experience; or equivalent work experience.
  • Excellent customer service and communication skills.
  • Solid understanding of server operating systems (Windows Server 2016, RHEL 7, etc.) and enterprise applications.
  • Knowledge of server hardware components and enterprise class server hardware.
  • Full knowledge of network design and computer systems interactions.
  • Detail oriented – responsible for creating concise documentation for execution/reference by other teams.
  • Provide excellent customer service and communication, meeting with clients for information gathering.
  • Lead client engagements, occasionally as the sole technical lead.
  • Adapt work for client-specific solutions requiring flexibility and thought leadership.
  • Install and configure server operating systems and applications.
  • Write batch and shell scripts for automation to streamline processes.
  • Develop deployment methodologies and documentation for client-specific solutions.

BashCitrixLinuxNetworkingScripting

Posted 2 months ago
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🔥 Service Desk Specialist III
Posted 3 months ago

📍 Poland

💸 32400.0 USD per year

🔍 Conversational AI

🏢 Company: LivePerson👥 501-1000💰 $100,000,000 Post-IPO Debt 11 months ago🫂 Last layoff over 4 years agoInternetCustomer ServiceArtificial Intelligence (AI)Business IntelligenceSoftware

  • 6+ years of IT Specialist experience/systems administration.
  • Robust knowledge or certifications in Google Admin, OKTA, JAMF Pro, JAMF Radar, AWS Workspace, and Intune.
  • Deep understanding and demonstrable knowledge of Intune administration.
  • Good understanding and experience with Enterprise Security Protocols.
  • Excellent ability to differentiate between user intent vs. user requests.
  • Excellent verbal, written, and interpersonal communication skills, interfacing effectively with stakeholders of all levels of seniority.
  • Deeply diligent documentation of work, solutions, and knowledge articles to proliferate knowledge across a geographically dispersed team.
  • Experience working with Windows and Mac ecosystems (primarily Mac).
  • Knowledge of networking such as patching ports, VPN, DHCP, DNS, and TCP/IP.
  • Ability to convey technical procedures and train non-technical users, including Microsoft Office, Google Workspace, Windows, Mac.
  • Ability to be self-sufficient when it comes to troubleshooting technical issues
  • Demonstrated ability to run highly complicated projects to successful completion.
  • Willingness to participate in paid on-call duty approximately every 6-8 weeks, in alignment with our "You Build It, You Run It" philosophy.
  • A strong sense of quality, personal responsibility, and a passion for development.
  • Be a subject matter expert on Intune and assist with administering the Intune environment.
  • Consult on automation and self-service solutions for the entire LivePerson organization.
  • Primary point of contact for technical support issues related to networking, desktop, hardware, and software.
  • Provide weekly status reports for major projects, individual tasks, and contribute to team meetings.
  • Assist in the planning and implementation for the build-out of new office space and future infrastructural improvements.
  • Act as an escalation point for junior IT Specialists and raise the performance bar across the team through coaching and educating junior people.
  • Identify opportunities for automation in our IT processes and work with our internal development team to implement new solutions to scale our operations via APIs, custom integrations, and workflow automation tools

AWSCitrixNetworkingTechnical support

Posted 3 months ago
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🔥 Senior Security Network Engineer
Posted 5 months ago

📍 Costa Rica

🧭 Full-Time

🔍 Information services

  • 5+ years of validated experience in managing, provisioning, and designing network technologies in a large globally diverse environment.
  • Expert-level hands-on configuration of networking equipment, management tools, and network analyzers.
  • Experience writing detailed methods of procedure and maintaining documentation, including Visio drawings.
  • Cisco CCNP certification or equivalent skill is required.
  • Expert-level understanding of commonly deployed WAN technologies and concepts.
  • Knowledge of Layer 3 (IPv4, BGP, OSPF, etc.) and Layer 2 (VLANs, Spanning-Tree, etc.) technologies is required.
  • Experience with cloud networking technologies is beneficial.
  • Operational experience with load-balancing platforms such as Citrix and VMware.
  • Provide network design and implementation strategies, migration plans, and technical project support for projects of varying complexity.
  • Test and evaluate network systems to eliminate problems and make improvements.
  • Prepare Business Cases, financial analysis sheets, and detailed bills of materials for leadership review.
  • Perform hands-on configurations for new deployments and prepare Operational Support procedures.
  • Design, implement, and manage network and security systems within cloud environments (AWS, Azure, GCP).
  • Support new deployments and Tier 3 escalated operational issues, including after-hours assistance.
  • Maintain deep technical knowledge of networking and cloud technologies and develop new technology integrations.

AWSLeadershipCiscoCitrixGCPAzureCollaboration

Posted 5 months ago
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🔥 Senior Consultant, Restoration and Remediation
Posted 5 months ago

📍 USA

🧭 Full-Time

💸 90000 - 110000 USD per year

🔍 Cybersecurity

🏢 Company: Surefire Cyber👥 11-50💰 $10,000,000 Series A almost 3 years agoComputerCyber SecurityNetwork Security

  • Bachelor’s degree in information technology, computer science, or equivalent professional experience.
  • Previous experience in DFIR and restoration in a consulting firm.
  • Proficient in managing Microsoft Exchange, M365, and Windows Server operating systems.
  • Experience in network administration and configuring firewalls and VPNs.
  • Excellent communication skills and attention to detail.
  • Perform various restoration and recovery efforts while collaborating with the Director of Restoration and the Digital Forensic and Incident Response team.
  • Engage with clients during incident response to restore systems and secure infrastructures after cyber incidents.
  • Assess and determine the scope and impact of cyber incidents.
  • Share knowledge with team members and maintain documentation of restoration efforts.

CiscoCitrixCybersecurityMicrosoft ExchangeAzureCommunication Skills

Posted 5 months ago
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🔥 Technical Specialist – Training Advisor - REMOTE
Posted 5 months ago

📍 United States

💸 59000 - 130000 USD per year

🔍 Organizational transformation services

🏢 Company: Strategic Resolution Experts (SRE)

  • BA/BS degree in a related field required (e.g., Education, Industrial Design, Emergency Management).
  • Minimum of 4 years of experience in training development and delivery.
  • Experience in disaster risk reduction or community resilience is preferred.
  • Proficient with PCs, MS Office, Adobe, Google Mail, Citrix Sharefile, online meeting platforms (e.g., Google Meet, Zoom).
  • Strong instructional design and curriculum development skills.
  • Excellent presentation and facilitation skills.
  • Proficient writing and communication skills.
  • Design and develop comprehensive training programs tailored to community stakeholder needs.
  • Deliver engaging training sessions, workshops, and seminars in-person and virtually.
  • Develop and update training materials to ensure they are relevant and aligned with objectives.
  • Conduct training needs assessments to identify gaps in knowledge and skills.
  • Develop evaluation tools to assess training effectiveness and incorporate feedback.
  • Collaborate with project teams to ensure training aligns with broader project goals.
  • Engage community stakeholders to promote training opportunities and encourage participation.
  • Maintain accurate records of training activities and outcomes.
  • Ensure compliance with federal, state, and local regulations.

Project ManagementCitrixCommunication SkillsPresentation skillsProblem-solving skills

Posted 5 months ago
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🔥 Technical Specialist – Community Planner -REMOTE
Posted 5 months ago

📍 United States

💸 59000 - 130000 USD per year

🔍 Federal Government Services

🏢 Company: Strategic Resolution Experts (SRE)

  • BA/BS degree in a related field required (for example, Urban Planning, Geography, Environmental Science).
  • Minimum of 5 years of relevant experience in community planning, hazard mitigation, or a related role.
  • Experience with Microsoft Project, Word, Excel, and PowerPoint required.
  • Must have experience with PCs, MS Office, Adobe, Google Mail, Citrix Sharefile, and online meeting platforms such as Google Meet and Zoom.
  • Lead and support community planning efforts to develop and implement projects that enhance resilience.
  • Provide technical assistance in the development of comprehensive plans, hazard mitigation plans, and other planning documents.
  • Collect, analyze, and interpret data related to community risk and resilience, and create maps and visualizations to support planning efforts.
  • Engage with community stakeholders to gather input and provide updates on project progress.
  • Ensure that all planning activities comply with federal, state, and local regulations and standards.
  • Assist in managing project tasks, schedules, budgets, and deliverables to ensure timely and successful project completion.
  • Provide training and capacity-building support to local communities for response to natural disasters.

Project ManagementCitrixCommunication SkillsProblem-solving skillsTeamwork

Posted 5 months ago
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🔥 Technical Specialist – Behavioral Science - REMOTE
Posted 5 months ago

📍 United States

💸 59000 - 130000 USD per year

🔍 Organizational Transformation Services

🏢 Company: Strategic Resolution Experts (SRE)

  • BA/BS degree in a related field required (e.g., Behavioral Science, Psychology, Sociology).
  • Minimum of 4 years of relevant experience in behavioral science, program development, or a related role.
  • Experience with Microsoft Project, Word, Excel, and PowerPoint required.
  • Proficiency in data collection and analysis methods.
  • Excellent interpersonal and communication skills.
  • Proficient writing and communication skills.
  • Experience with PCs, MS Office, Adobe, Google Mail, Citrix Sharefile, and online meeting platforms like Google Meet and Zoom.
  • Conduct behavioral assessments to understand community behaviors and attitudes towards risk and resilience.
  • Develop programs and interventions based on behavioral science to promote community resilience and effective disaster risk reduction.
  • Collect and analyze data on community behaviors, attitudes, and perceptions to inform project planning and implementation.
  • Work collaboratively with multidisciplinary teams to integrate behavioral science insights into project designs.
  • Engage with community stakeholders to understand their needs and incorporate their feedback into interventions.
  • Provide training and educational resources to community members and stakeholders.
  • Develop communication materials to convey behavioral science concepts.
  • Evaluate the effectiveness of behavioral science interventions and report on outcomes.
  • Ensure all activities comply with federal, state, and local regulations.

Project ManagementCitrixBehavioral scienceCommunication SkillsOrganizational skillsProblem-solving skills

Posted 5 months ago
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