Customer Success Engineer

Posted 2024-09-26

💎 Seniority level: Middle, 3+ years

📍 Location: United States

💸 Salary: $120,000 - $160,000 per year

🔍 Industry: Cloud Database technology

🏢 Company: SingleStore👥 251-500💰 $30.0m Series F on 2022-10-03Database Cloud Data Services Big Data Analytics Enterprise Software Software

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: LeadershipProject ManagementSQLArtificial IntelligenceCloud ComputingData AnalysisMachine LearningProduct ManagementCross-functional Team LeadershipData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:

Degree in a tech-related field or equivalent experience.
3+ years in customer-facing roles involving Cloud technologies (CSM, TAM, Technical Support, Consulting, Engineering).
Experience in Database (SQL, noSQL, HTAP) and Cloud technologies.
Proficient in project management, issue tracking, and accountability.
Strong verbal skills for relational building.
Experience in escalation management and risk mitigation, demonstrating business acumen.
Resourceful problem solver with creative approaches.

Responsibilities:

Master SingleStore's core functionalities for diverse use cases.
Communicate SingleStore's value proposition and functionalities, backed by customer references.
Own a growing portfolio of customers with varying touchpoints.
Collaborate across teams to maximize client value.
Lead customer interactions from implementation to renewals and growth discussions.
Advocate for clients internally, providing valuable feedback.
Manage escalated ticket requests through the Support team.
Disseminate updates on products, events, and maintain internal reports.

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Customer Success Engineer

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