Senior Customer Success Engineer

Posted 2024-11-08

💎 Seniority level: Senior, deep expertise in the Property & Casualty space

📍 Location: United States

🔍 Industry: Insurance technology

⏳ Experience: Deep expertise in the Property & Casualty space

🪄 Skills: LeadershipCloud ComputingProduct ManagementCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaboration

Play a key role in shaping customer success at BriteCore.
Help customers reach their business goals through innovative technology and services.
Act as a trusted advisor by building strong executive relationships.
Craft tailored success plans and take decisive actions for meaningful outcomes.
Deliver results through collaboration with various teams within BriteCore.
Utilize expertise in technology configurations to provide strategic guidance.

Posted 2024-09-26

📍 US West Coast, Mountain, Pacific, Alaska, Hawaii

💸 $125,000.00 - $163,000.00 per year

🔍 Frontend development and cloud technologies

🏢 Company: Vercel💰 $150.0m Series D on 2021-11-23Internet Developer Platform Apps Software

You lead by example and provide feedback to mentor other members of the team.
You have frontend development experience with Next.js.
You understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS.
You enjoy engineering solutions to resolve root causes of recurring problems.
You are experienced with incident management and procedural communication.
You possess exceptional communication skills.
You are comfortable working with a fully remote, globally distributed team.
You have a passion to deliver a customer experience second to none.
Availability to work within a weekend and on-call rota.
3+ years experience in a highly technical support role.

Solving interesting cases for Vercel customers.
Troubleshooting customer issues alongside our engineering team.
Working with other Vercel teams to provide advice and assistance, both internally and externally.
Developing and improving internal tools alongside engineering.
Specializing in a few product areas and owning that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assisting Customer Success Managers with Enterprise requests.

Frontend DevelopmentServerlessNext.jsReactCommunication SkillsCI/CD

Posted 2024-09-26

Posted 2024-07-30

📍 US West Coast, Mountain, Pacific, Alaska, Hawaii

💸 $125,000.00 - $163,000.00 per year

🔍 Frontend Cloud, web development

🏢 Company: Vercel💰 $150.0m Series D on 2021-11-23Internet Developer Platform Apps Software

You lead by example and provide feedback to mentor other members of the team.
You have frontend development experience with Next.js.
You understand modern web architecture, frontend frameworks like React, cloud technologies serverless computing, and DNS.
You enjoy engineering solutions to resolve root causes of recurring problems.
You are experienced with incident management and procedural communication.
You possess exceptional communication skills.
You are comfortable working with a fully remote, globally distributed team.
You have a passion to deliver a customer experience second to none.
Availability to work within a weekend and on-call rota.
3+ years experience in a highly technical support role.

Solving interesting cases for Vercel customers.
Troubleshooting customer issues alongside our engineering team.
Working with other Vercel teams to provide advice and assistance, both internally and externally.
Developing and improving internal tools alongside engineering.
Specializing in a few product areas and owning that within the team.
Improving existing, and identifying new, internal documentation, processes and policies.
Assisting Customer Success Managers with Enterprise requests.

Frontend DevelopmentJavaScriptServerlessNext.jsReact

Posted 2024-07-30

🔧 Requirements