Kubernetes Customer Success Engineer (REMOTE US) - Post Sales

View full description

Requirements:

• 6+ years of related customer-facing experience in technical consulting, technical escalation, technical support, Customer Success, and/or technical account management.
• Proven proficiency with Kubernetes-based environments.
• Strong technical knowledge of networking, cloud-native architectures, Kubernetes, Docker, and data protection (backup, recovery, disaster recovery).
• Expertise in Linux administration.
• Deep knowledge of bash or similar Linux scripting languages for troubleshooting.
• Kubernetes certifications (CKA or CKAD).
• Entrepreneurial mindset with a strong work ethic and resourcefulness.
• Ability to handle multiple calls per day in a fast-paced environment.
• High business acumen and experience working with diverse customers.
• Ability to manage multiple accounts and projects simultaneously.
• Excellent communication skills in English, spoken and written; additional languages are a plus.
• Willingness to travel up to 20%.

Responsibilities:

• Onboarding of select customers: Serve as the primary technical point of contact post-sales for deployment and integration.
• Ongoing Success: Act as a technical champion for customers, connecting technical and business requirements.
• Education and Enablement: Provide resources like documentation and training.
• Collaboration: Work with internal teams for customer feedback and improvements.
• Customer Documentation: Give customized recaps and guidance from meetings.
• Internal Reporting: Report on customer interactions to improve strategies.
• Documentation Creation: Create resources to enhance the customer experience.
• Relationship Management: Build strong customer relationships for satisfaction.
• Technical Leadership: Show expertise in Kasten’s platform and competitive tools.
• Consultative Solutions: Develop solutions meeting customer technology and business needs.