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Customer Success Engineer

Posted 2024-11-07

View full description

📍 Location: United States

🔍 Industry: Business Transformation Management, SaaS, AI

🏢 Company: Workhelix

🗣️ Languages: English

🪄 Skills: Backend DevelopmentPythonSQLData AnalysisData analysisCommunication SkillsAnalytical SkillsCollaboration

Requirements:
  • Strong intellectual ability to grasp complex economic and technical concepts quickly.
  • Proficiency in data manipulation using Python and SQL.
  • Knowledge of backend systems and APIs, and ability to explain these processes to non-technical stakeholders.
  • Ability to communicate economic and business concepts clearly to C-level customers.
  • Firm understanding of labor market data for data integrity during QA processes.
  • Strong written and verbal communication skills to simplify technical jargon.
  • Ability to navigate environments common to early-stage startups.
  • Customer obsession with a focus on solving real problems.
  • Exemplary judgment when handling sensitive data.
Responsibilities:
  • Act as the primary point of contact for customers, guiding them through onboarding, implementation, and ongoing use of our platform.
  • Provide in-depth economic and technical explanations and analysis presentations to C-level executives.
  • Assist customers with ingesting, transforming, and aligning HRIS data to our schemas using Python and SQL.
  • Evaluate the quality of customer-provided HRIS data and advise on the risks of 'bad' data.
  • Troubleshoot and address issues related to data ingestion, API integrations, and job matching.
  • Recommend alternative solutions and tradeoffs when data deviates from expected schemas.
  • Perform QA on customer data to ensure accuracy within the platform.
  • Ensure proper management of sensitive data, particularly concerning PII.
  • Execute ad-hoc analyses based on customer requests.
  • Collaborate with internal teams to resolve technical issues.
  • Develop processes to scale customer service capabilities and track Customer Success KPIs.
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