Customer Success Manager

Posted 2024-09-06

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💎 Seniority level: Manager, 3+ years

📍 Location: United States

🔍 Industry: Healthcare technology

🏢 Company: EngagedMD

🗣️ Languages: English

⏳ Experience: 3+ years

🪄 Skills: LeadershipCross-functional Team LeadershipCommunication SkillsAnalytical SkillsCollaborationC (Programming language)

Requirements:

3+ years of experience in Customer Success or Account Management.
Ability to manage multiple priorities simultaneously.
Strong critical thinking and problem-solving skills.
Bias towards curiosity and seeking to understand.
Ability to innovate and challenge the status quo.
Mission-driven orientation.
Superior written and verbal communication skills.
Ability to thrive in a small, fast-paced organization.
Bachelor’s degree or equivalent career experience.

Responsibilities:

Build and grow relationships with key users and executives on customer accounts to identify opportunities for optimization and growth.
Partner with fertility clinics to ensure they meet the goals identified in the sales process.
Roll out new product offerings among accounts to maximize the value from the EngagedMD platform.
Drive additional revenue generation by cross-and-up selling existing accounts.
Work closely with implementation specialists and the Customer Support team to provide a high-quality customer experience.
Collaborate with team members to identify opportunities for process improvements.

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Customer Success Manager

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